We have been pulling the daily sales figures which has been very exciting but we are struggling to reconcile the daily figures with the reported sales, a few small differences here and there are understandable but the scale of the differences is a great concern.
Between the 24th & 29th May - iTunes Connect reported that my Paid App "Pocket Pole Studio" sold 147 but in my financial report it stated 74 ?!
Has anyone else had any problems like this? Now the app is a big size, 255mb. Could it be that is someone goes to download on phone, can't, then downloads on computer, it registers as 2 sales? If so this is VERY disappointing and a shocking system that iTunes Connect has.
Can anyone shed any light? Can't seem to fins a contact email either !!
Regards
Adam Jay
Between the 24th & 29th May - iTunes Connect reported that my Paid App "Pocket Pole Studio" sold 147 but in my financial report it stated 74 ?!
Has anyone else had any problems like this? Now the app is a big size, 255mb. Could it be that is someone goes to download on phone, can't, then downloads on computer, it registers as 2 sales? If so this is VERY disappointing and a shocking system that iTunes Connect has.
Can anyone shed any light? Can't seem to fins a contact email either !!
Regards
Adam Jay