Im making the big switch and it started off kinda rocky. Before work on Tuesday I saw a refurb mac and decided that now was that time and placed the order, after many problems online and my credit card, I called Apple and placed the order. After work I looked again a refurbs and there was a C2D, the other was a CD. I called to cancel the first order and the the CD2; the price diffrence was 50 bucks. They said I would not be billed for the full price, only the $50 price diffrence. Minutes later, my bank proved them wrong.
Apple charged my account for BOTH purchases and left me more than overdrawn. I called my bank and Apple. Apple fixed the problem within 2 hours and then upgraded my shipping to overnight for free. I was happy and noticed that it was shipped later that night! Turns out, that it was never shipped.
My order was supposed to arrive today before 3pm. It never showed up, Fed-Ex said Apple never sent it, and Apple said that they did. After about an hour on the phone, the supervisor sent a second book to me overnight. This one actually has a departure scan and WILL arrive before 3 on Friday, and the Fed-Ex site has the same information.
Im very happy to see what Apple will do for their customers and Im happy to know if I ever have a problem that they will do whatever they can to get my macbook to me ASAP. Before I even have my book, I must say that Apple has the BEST CS I have EVER delt with, bar none. The real test will be if the book shows up tommrow, if it doesnt, well.. Fed-Ex must die.If it does, all is well with the world. Just wanted to share my story.
J
Apple charged my account for BOTH purchases and left me more than overdrawn. I called my bank and Apple. Apple fixed the problem within 2 hours and then upgraded my shipping to overnight for free. I was happy and noticed that it was shipped later that night! Turns out, that it was never shipped.
My order was supposed to arrive today before 3pm. It never showed up, Fed-Ex said Apple never sent it, and Apple said that they did. After about an hour on the phone, the supervisor sent a second book to me overnight. This one actually has a departure scan and WILL arrive before 3 on Friday, and the Fed-Ex site has the same information.
Im very happy to see what Apple will do for their customers and Im happy to know if I ever have a problem that they will do whatever they can to get my macbook to me ASAP. Before I even have my book, I must say that Apple has the BEST CS I have EVER delt with, bar none. The real test will be if the book shows up tommrow, if it doesnt, well.. Fed-Ex must die.If it does, all is well with the world. Just wanted to share my story.
J
