Fix rather than replacement? AppleCare

[mobilemario]

My girlfriend took her iPhone 6 to an Apple Store as the photos taken looked very blurry.

They've admit that the camera seems faulty but rather than replacing it they've asked to wait an hour to get camera unit replaced. Huh?

Not only was the phone purchased direct from Apple but it still under AppleCare.
Shouldn't the phone be replaced?

 

[G.McGilli]

If her phone is less than a few weeks old then yes they would replace it I'm sure - if it's older than a few weeks then No - she has Apple care - which like any other companies limited warranty says they will fix their product if it's broken - especially if it's just something as simple as replacing that unit in such a short amount of time.

Unforuenalty Apple Care doesn't automatically mean new phone every time there is a warranty issue.

 

[ABC5S]

iPhone 6 came out about a year and a half ago. So I believe they should fix it not replace it, if they can't fix it then they can replace it. Of course that all depends if she has AppleCare Plus not just the normal one year warranty. So the question is when did she buy it ?

 

[bufffilm]

Why the surprise that the phone will be repaired instead of replaced?

Been the rule of thumb quite a while now...

So you bought it from Apple and have APP+...did you really expect to get a new phone esp. after all this time?

/ braying laughter/

 

[T5BRICK]

My girlfriend took her iPhone 6 to an Apple Store as the photos taken looked very blurry.

They've admit that the camera seems faulty but rather than replacing it they've asked to wait an hour to get camera unit replaced. Huh?

Not only was the phone purchased direct from Apple but it still under AppleCare.
Shouldn't the phone be replaced?

Read up on the terms of the warranty. You'll see that Apple has the option of repair for any warranty service request.

http://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

 

[Newtons Apple]

Sounds like it has been a while since you had a warranty issue with Apple.

They repair if at all possible. The days of easy and quick replacements ended a while back now. Likely due to abuse by the users.

Hope they fix your camera.

 

[Shadowbech]

Sounds like it has been a while since you had a warranty issue with Apple.

They repair if at all possible. The days of easy and quick replacements ended a while back now. Likely due to abuse by the users.

Hope they fix your camera.

I guess it depends though of what the issue is. My coworker's 6 Plus qualified for camera replacement program and they actually replaced her unit instead of attempting to repair it.

My sister's phone wasn't repaired when she kept getting the "No Service" (probably an antenna issue) even though she did get a new sim card to see if it helps, technician tested on their devices and it worked just fine so they gave her a new one instead of attempting to repair it.

 

[Newtons Apple]

I guess it depends though of what the issue is. My coworker's 6 Plus qualified for camera replacement program and they actually replaced her unit instead of attempting to repair it.

My sister's phone wasn't repaired when she kept getting the "No Service" (probably an antenna issue) even though she did get a new sim card to see if it helps, technician tested on their devices and it worked just fine so they gave her a new one instead of attempting to repair it.

Each Apple Store and the defect of the device will yield different results.

 

[Armen]

my 6+ battery was on the border of needing to be replaced when I took it to the Apple Store.

Diagnostics test @ the Genius bar showed battery health was right on the border of needing to be replaced so the system wouldn't authorize a battery replacement as it fell within normal range. Good-guy genius instead replaced my entire phone with a new one and typed up some reason as to why he did it (I didn't see what he typed).

AppleCare + Cool Genius + iOS 10 running fine on my 6+= maybe I won't get the 7 and just wait 1 more year.

 

[T5BRICK]

AppleCare + Cool Genius + iOS 10 running fine on my 6+= maybe I won't get the 7 and just wait 1 more year.

I took my 6+ in recently for a FaceTime camera issue and some strangeness with the home button. They ended up replacing the screen but I feel the same about the iPhone 7. I may just keep the 6+!

 

[Armen]

I took my 6+ in recently for a FaceTime camera issue and some strangeness with the home button. They ended up replacing the screen but I feel the same about the iPhone 7. I may just keep the 6+!

It really depends what the 7 has to offer honestly:

- faster, thinner, lighter (don't care)
- Camera to feature optical zoom? (I'm in)
- some new secret feature? (impress me)

 

[aristobrat]

They've admit that the camera seems faulty but rather than replacing it they've asked to wait an hour to get camera unit replaced. Huh?

Not only was the phone purchased direct from Apple but it still under AppleCare.
Shouldn't the phone be replaced?

FWIW, this became an option for them a few years ago. My iPhone 5s had a problem with the camera in early 2014, and they replaced just the camera.

 

[normanfox]

I bought in my phone to fix the speaker which was too low. they said there was something covered the grill and they can't remove it. so they replaced with a white box phone. Next day the replacement phone screen flicked and became unresponsive. Luckily I took a video using another phone. when I brought the replacement phone in and showed them the video, they just replaced with another white box phone.

 

[willmtaylor]

I'd rather get a replacement if nothing else is wrong with the phone. I'd rather keep an otherwise good and working phone than gamble on a refurbished white box unit.

 

[lordofthereef]

I think there are many factors that play into replacement, not the least of which including how busy the store is at any given time. We are seeing more and more people report that their devices got repaired when speaking of simple issues. I suspect virtually everything is repairable in store short of logic board failure.
[doublepost=1470550100][/doublepost]

I'd rather get a replacement if nothing else is wrong with the phone. I'd rather keep an otherwise good and working phone than gamble on a refurbished white box unit.

For me it would depend on how long I've had the device. My 6s plus battery is north of 320 cycles now. I wouldn't mind getting no a "free" battery replacement too alongside my warranty swap out.