HomePod Fixing 11 HomePods in 1 day - Tell me again Apple, no recall on the HomePod?

[unculturedswine]

I sent my HomePod in to Nic to get fixed this week, today he's working on 11! No power, Death Farts, etc. For a product that literally just sits around, I find it pretty pathetic that Apple won't recognize this as a recall worthy problems. Crazy.

Live Stream from today -

"1: Elliot - No Power 2: Jim - No Power 3: Michael - Death Farts 4: Rich - No Power 5: Hoang - Distortion 6: Hoang - No Bass 7: Joel - Death Farts 8: Kevin - No Power 9: Daniel - No Power 10: Jared - No Power 11: Rich H. - No Power"

 

[Itinj24]

I sent my HomePod in to Nic to get fixed this week, today he's working on 11! No power, Death Farts, etc. For a product that literally just sits around, I find it pretty pathetic that Apple won't recognize this as a recall worthy problems. Crazy.

Live Stream from today -

"1: Elliot - No Power 2: Jim - No Power 3: Michael - Death Farts 4: Rich - No Power 5: Hoang - Distortion 6: Hoang - No Bass 7: Joel - Death Farts 8: Kevin - No Power 9: Daniel - No Power 10: Jared - No Power 11: Rich H. - No Power"

I’m still convinced Apple intentionally and incrementally killed off a lot of OG HomePods, at random via software updates. Probably not done. My OGs are back to running hot again.

No I don’t have evidence and I’m not looking to convince anyone else of that. Just my own conspiracy theory lol.

 

[darthbane2k]

On the assumption that Apple didn’t sell many OG HomePods at all, and on the presumption that Apple are deliberately keeping quiet a severe flaw with those OG HomePods, they should offer a recall and replace with Gen 2 models. Perhaps that is indeed the plan. Time will tell.

 

[pup]

I’d suggest that Apple probably doesn’t do recalls unless there’s a credible threat of a class action or gov intervention, and I’d bet that there aren’t enough homepod owners, issues or not, to interest a law firm or lawmaker to create that threat.

You can tell from the video that while the part in question isn’t expensive, getting to it and replacing it is a real bear.

So yeah, if you assume that apple already lost money selling these in the first place, which I do, then I wouldn’t hold out much hope of them voluntarily doubling that loss.

And judging from these threads, most HomePod buyers seem to be pretty loyal to Apple, and also it seems, are likely the most avid users of Siri. So I’d bet that the vast majority aren’t likely to move to Sonos or other brands and will instead just accept it and buy a new one when there’s goes pop - little doubt imo that Apple sees it the same.

 

[unculturedswine]

I’d suggest that Apple probably doesn’t do recalls unless there’s a credible threat of a class action or gov intervention, and I’d bet that there aren’t enough homepod owners, issues or not, to interest a law firm or lawmaker to create that threat.

This is most likely the reason, but a pretty pathetic one for the most wealthy private entity on the planet. Being proactive on recalls for common issues with bad batches of components wouldn't even be a blip on their quarterly earnings, but would go a long way to consumer confidence. I had a 2012 Retina MBP that had terrible ghosting due do a Samsung sourced screen vs the LG sourced screen... no recall. No repair. Just deal with it. The HomePod literally just sits there and plays music, having internal components crap out after 18 months and not offering to repair is unacceptable.