This makes me sad. Is this normal? 27" imac order was preparing for shipment for 4 days, now gone back to "processing".
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From "Preparing for Shipment", back to processing
- Thread starter painless6505
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i dont think anything can be considered normal judging by the way this whole shipping things going. id call apple to atleast see whats up...cant hurt..Not like you dont have a legit reason
The exact same thing just happened to me about an hour ago. My order was placed on 12/1 at 7am (EST), and switched to "Preparing for Shipment" on Sunday, Dec. 23rd, and just about an hour ago it switched back to "Processing Items".
I'm on the phone with Apple now and they stated that they do not see any anomalies with my order. They have me on hold and are checking with some other department to confirm what may have caused the change.
UPDATE:
Just hung up with customer support, they basically stated that they could not see any anomalies with the account and\or order status. They confirmed that charging verification was completed this past weekend, and there were no issues whatsoever which would have delayed the order process. I spoke with someone named "Tom". Tom stated that his management was going to touch base with the group responsible for the online order portal to ensure that they are not experiencing any issues related to an error that would cause the status to revert to an earlier state. The good news is that he confirmed that my order is still slated to ship between January 2nd through the 8th. That has not changed whatsoever. Tom also stated that the order "should" switch to a "Preparing for Shipment" status within the next day or so. I have a feeling that they jumped the gun with certain orders ahead of schedule causing an inadvertent change to the order status.
Tom also encouraged anyone experiencing any similar issues to call and confirm the order status. However, after an hour on the phone being placed on numerous spurts of "hold", there was not a direct answer provided as to what would have caused a reverting of the order status.
I'm on the phone with Apple now and they stated that they do not see any anomalies with my order. They have me on hold and are checking with some other department to confirm what may have caused the change.
UPDATE:
Just hung up with customer support, they basically stated that they could not see any anomalies with the account and\or order status. They confirmed that charging verification was completed this past weekend, and there were no issues whatsoever which would have delayed the order process. I spoke with someone named "Tom". Tom stated that his management was going to touch base with the group responsible for the online order portal to ensure that they are not experiencing any issues related to an error that would cause the status to revert to an earlier state. The good news is that he confirmed that my order is still slated to ship between January 2nd through the 8th. That has not changed whatsoever. Tom also stated that the order "should" switch to a "Preparing for Shipment" status within the next day or so. I have a feeling that they jumped the gun with certain orders ahead of schedule causing an inadvertent change to the order status.
Tom also encouraged anyone experiencing any similar issues to call and confirm the order status. However, after an hour on the phone being placed on numerous spurts of "hold", there was not a direct answer provided as to what would have caused a reverting of the order status.
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same thing just happened to me as well, just called apple and they said theyve been having computer glitches and this has been happening a lot to a lot of customers but nothing has shipped, just a false alarm...lol....wow.I had the same thing happen!
Evening of the 24th it changed to "Preparing...", then late today it changed to "Processing..."
I'll sleep on it & see if I wake to good news!
Mine changed to "Preparing for Shipment" on December 25, and today it's back to "Processing".
Credit card hasn't been charged.
Update Friday Dec. 28: the iMac shipped from China today. Due to arrive on January 3 or 4!
Credit card hasn't been charged.
Update Friday Dec. 28: the iMac shipped from China today. Due to arrive on January 3 or 4!
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Can you add your details to https://docs.google.com/spreadsheet/ccc?key=0AlEmmsf8GxV9dE1EQnFzWGpidFduY1Qxb2ZYUFZTQ2c#gid=0 please.
I posted this in the UK & EU 27 inch Delivery Thread:
The EXACT same thing happened to me today. My iMac was "Preparing for Shipment" since Monday but has reverted back to "Processing Items". What the hell?
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Have a look in the spreadsheet https://docs.google.com/spreadsheet/ccc?key=0AlEmmsf8GxV9dE1EQnFzWGpidFduY1Qxb2ZYUFZTQ2c#gid=0
All reverted orders are from Europe
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Can you add your details to the spreadsheet please: https://docs.google.com/spreadsheet/ccc?key=0AlEmmsf8GxV9dE1EQnFzWGpidFduY1Qxb2ZYUFZTQ2c#gid=0
Another back to processing here. Ireland ordered Nov 30
Was quite excited. Thought it was nearing the end
Was quite excited. Thought it was nearing the end
At least you got there...I've been in processing since the 14th...I'm not expecting mine until week 1 January, but I have just mailed my Apple Guru...Will post back if I get anything meaningful..
Just got of the phone with Apple, for starters, the guy on the phone didn't had a clue what he was talking about.
He said that changing from preparing for shipment to processing happens quite a lot.
After a whole explanation from the dude that it was a new product etc etc i hung up the phone with him guaranteeing that it will be here before 8 januari (last day of the delivery window)
...
He said that changing from preparing for shipment to processing happens quite a lot.
After a whole explanation from the dude that it was a new product etc etc i hung up the phone with him guaranteeing that it will be here before 8 januari (last day of the delivery window)
...
That's in direct conflict with what I heard from the lady at Apple. She specifically said it's highly unusual for that to happen. She and her supervisor had no idea what the reason was, but did assure me my iMac would arrive on or before January 7.
That says enough of the quality of the dutch employees from the Apple online store right
To be honest i really think those people have no idea what they are talking about or are just real poorly informed by Apple..