My first new Mac Pro had the dreaded screen speckles/freezing issue. Apple Care replaced the card, that didn't work, so I replaced the machine.
I was just about to report in that thread that I've not had any more freezes. Good news! And I haven't. But my new, new Mac Pro today developed a noisy front fan.
I called Apple Care again, and went through their drill. No luck. Unlike the previous problem, however, the fan noise is not only not a problem that can't be replicated -- it's a constant problem. Since I'm doing audio recording about four feet away from the machine it's also a problem that I can't ignore.
My question here is, as I couldn't get a clear answer from the store over the phone, as the machine is still within its 14 day window who has the option of repair or replace? Do I have a firm legal right to demand a replacement (at this point, taking the machine in for examination is just as much trouble to me as taking it in for replacement and, to be honest, I'd prefer Apple bear the costs of making this right)? Or is this something done at the discretion of the store?
Thanks for your advice!
UPDATE: The second level support woman who'd helped me initially with the first bad machine was so capable that I kept her in the loop via email through my issues with the second machine. As I indicated above, the store was not particularly sympathetic and I was looking at a long Monday of dragging the machine back and forth, tedious negotiations, etc. To my great surprise and delight, Apple Care technical support decided (without my asking them for anything) that they could "capture" the machine, and so -- thanks to the outstanding help from "Ms. X" -- I'm getting my second replacement direct from Apple. Kudos to technical support!!
When the machine works, it rocks. I put in 16 Gigs of OWC ram and startup and shutdown, opening and closing programs, all happen fast enough to be surprising. And for audio editing, the main reason I upgraded from my two and a half year old Power Mac G5, I reckon conservatively that I'm saving about 4-5 hours a week, much more than I'd anticipated. (Hundreds or thousands of small editing operations taking a second or less compared to several seconds -- the difference adds up.)
I was just about to report in that thread that I've not had any more freezes. Good news! And I haven't. But my new, new Mac Pro today developed a noisy front fan.
I called Apple Care again, and went through their drill. No luck. Unlike the previous problem, however, the fan noise is not only not a problem that can't be replicated -- it's a constant problem. Since I'm doing audio recording about four feet away from the machine it's also a problem that I can't ignore.
My question here is, as I couldn't get a clear answer from the store over the phone, as the machine is still within its 14 day window who has the option of repair or replace? Do I have a firm legal right to demand a replacement (at this point, taking the machine in for examination is just as much trouble to me as taking it in for replacement and, to be honest, I'd prefer Apple bear the costs of making this right)? Or is this something done at the discretion of the store?
Thanks for your advice!
UPDATE: The second level support woman who'd helped me initially with the first bad machine was so capable that I kept her in the loop via email through my issues with the second machine. As I indicated above, the store was not particularly sympathetic and I was looking at a long Monday of dragging the machine back and forth, tedious negotiations, etc. To my great surprise and delight, Apple Care technical support decided (without my asking them for anything) that they could "capture" the machine, and so -- thanks to the outstanding help from "Ms. X" -- I'm getting my second replacement direct from Apple. Kudos to technical support!!
When the machine works, it rocks. I put in 16 Gigs of OWC ram and startup and shutdown, opening and closing programs, all happen fast enough to be surprising. And for audio editing, the main reason I upgraded from my two and a half year old Power Mac G5, I reckon conservatively that I'm saving about 4-5 hours a week, much more than I'd anticipated. (Hundreds or thousands of small editing operations taking a second or less compared to several seconds -- the difference adds up.)