Fuji SnapScan ix500 question

[Mike Boreham]

I have just bought this scanner, based on the almost universally good reviews it has received. So far it has completely lived up to expectations except for one factor.

The paper feed mechanism leaves two slight parallel vertical creases in the original document being scanned. These do not appear in the scanned PDF, and mostly it doesn't matter at all because the original will be thrown away (even an advantage because it is easy to see if a piece of paper has been scanned) but occasionally I might want to preserve the original in an unmarked state.....or it might matter scanning someone else's documents, or photos.

Any other owners see this or have I got a faulty one?

 

[Mike Boreham]

Here is a photo of a piece of blank 90g/m paper after passing the the scanner, left to right.

I think I have to send it back

 

[mihirkamat]

Not on mine...

Hi, I've got the same scanner and love it. Have scanned about 1000 pages and have not had similar issues. I'd either call Fujitsu or return it and get a new one.

 

[Lobwedgephil]

Same, I've scanned thousands of pages and haven't seen that once.

 

[Mattstrete]

Sorry, me too - I don't get those lines from mine, either.

My guess is that the rollers inside need to be adjusted in some way.

 

[Mike Boreham]

This is very strange!

Just received the replacement from the seller ...and it has exactly the same problem!!

The only conclusion that makes any sense is that the seller has a bad batch.

There isn't any user error I could be making to cause this, is there?

I have had a long talk with Fuji, who are sending me a replacement for the original (I have sent the second one back to the seller).

The original has now scanned 1051 sheets and the problem has reduced to a level where I probably would not have noticed if it had been like that initially. I debated hanging on to this one, but know I will not be happy, as I can still see feint tramlines, and I know it is not supposed to be like this, and no-one else has the problem.

I am absolutely delighted with the machine apart from this issue.

Thanks for all the feedback!