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Get Out of IVR Hell

rdowns

rdowns

macrumors Penryn
Original poster
Jul 11, 2003
27,397
12,521
From ABC News - Blogger Paul English has compiled tips to get to a human operator when calling into a company's electronic phone system. The technology -- called "interactive voice response" or IVR -- saves companies money, but many people find it irritating.

http://paulenglish.com/ivr/

Tips to reach a human being at a lot of companies 800 numbers.
 

Attachments

  • IVR Hell.pdf
    63 KB · Views: 289
Get Out of IVR Hell - http://paulenglish.com/ivr/ -- appears to be broken

Get Out of IVR Hell
From ABC News - Blogger Paul English has compiled tips to get to a human operator when calling into a company's electronic phone system. The technology -- called "interactive voice response" or IVR -- saves companies money, but many people find it irritating.

http://paulenglish.com/ivr/ -- appears to be broken


Tips to reach a human being at a lot of companies 800 numbers.
Attached Files
File Type: pdf IVR Hell.pdf (63.0 KB, 52 views)
 
I usually just jam all the keys after a certain point, it works some of the time. :cool:

the only system I find non irritating is a the apple store, and I am not saying this cause I dig apple, it's pretty good, gets what you are saying and above all it's minimal.
 
the funny thing is that if you do eventually get to a human being some of the times you are so pissed off you wanna tell the poor employee to eff off, and they are the last person to blame... but I mean you gotta vent to someone, don't you...
 
blow45 said:
the funny thing is that if you do eventually get to a human being some of the times you are so pissed off you wanna tell the poor employee to eff off, and they are the last person to blame... but I mean you gotta vent to someone, don't you...
Click to expand...

Or they are off-shore, and we immediately have a "failure to comm'nicate". ;)

Up in the Great White North, if we know this is going to happen with a vendor who will remain unnamed *coughHellcough*, we just punch the number for a French-speaking person. This will get you a very nice person in Montreal, who will undoubtedly be bilingual, and you are off to the races in solving your problem.

:D
 
lol! seems the bots in voice recognition are programmed to react and behave like offshore representatives too which could be seen as a logical step since the two species are not that far apart it seems in the way they do their job.:p
 
-aggie- said:
Social Security Administration has this. i began to wonder if my "****** this” and “this is bullsh**" was being interpreted the last time I called them.
Click to expand...

aggie, seeing how much "training" these things get at expletives, I would think that's what they interpret best. "Hi, I am here to help you, I am the automated service, did you just tell to go .... myself? Yes. I am sorry could you repeat that I did not understand.":D
 
iJohnHenry said:
Or they are off-shore, and we immediately have a "failure to comm'nicate". ;)

Up in the Great White North, if we know this is going to happen with a vendor who will remain unnamed *coughHellcough*, we just punch the number for a French-speaking person. This will get you a very nice person in Montreal, who will undoubtedly be bilingual, and you are off to the races in solving your problem.

:D
Click to expand...

So just in case I get stupid drunk and buy an HP product again, how do I get in touch with someone in HP support that speaks English ?
 
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