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ajergome

macrumors newbie
Original poster
Jul 21, 2022
18
9
I've been having an issue since I got an M2Max MBP, which has persisted across all of the macOS updates on the machine, where all of a sudden nothing with WebGL/OpenGL will work anymore. If I'm in a browser, sites will error saying WebGL failed to initialize. If I open Photoshop, it will tell me OpenGL and OpenCL are unavailable, and if I open Photos.app, all the photos are just neon pink. At the same time, the console log prints "static IOReturn IOGPUDeviceUserClient::s_new_command_queue(IOGPUDeviceUserClient *, void *, IOExternalMethodArguments *): init failed"

I am wondering if anyone has seen this error before?

Some more context if it helps -
I've been working with Apple for months, and doing the Diagnostics mode shows no problems with anything.. the issue is intermittent and might happen multiple times a day, or might take a few weeks to re-occur. Apple's latest advice is to "go see the Genius Bar" because they "can't find anything with that error". It seems like someone at Apple should be able to tell whether this is hardware related, though I'm expecting the Genius Bar visit to be a waste of time, because the diagnostics mode shows no failures, and the problem almost certainly won't occur in front of them.

The issue resolves 100% of the time with a reboot, and it will eventually resolve without one, though that could take an hour. Changing display resolutions (which I have read will reset the GPU) does not fix the issue. My next test while I suppose waiting for the genius bar is to switch users when it happens and see if switching users fixes it, or if it's specific to one user.
 
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