Got a '18 MBP, internet issues out the gate?

[Lvivske]

So I got this new 2018 MBP and right out the gate, cant update itunes to do migration, have to skip migration altogether

get into desktop, try and update things, cant sign in to apple ID at all

go on safari to speedtest....cant go on speedtest.net (yet fast.com works..., and I can google things). I can go on apple.com, but I cant click the sign in button without it timing out.

Figure I'll reinstall MacOS altogether. Can't connect to server, wont let me reinstall.

Try and go to network utility, and ping something like google.com

> ping: cannot resolve www.google.com: unknown host

What do I do?? I'm just totally at a loss here.

 

[jerryk]

So I got this new 2018 MBP and right out the gate, cant update itunes to do migration, have to skip migration altogether

get into desktop, try and update things, cant sign in to apple ID at all

go on safari to speedtest....cant go on speedtest.net (yet fast.com works..., and I can google things). I can go on apple.com, but I cant click the sign in button without it timing out.

Figure I'll reinstall MacOS altogether. Can't connect to server, wont let me reinstall.

Try and go to network utility, and ping something like google.com

> ping: cannot resolve www.google.com: unknown host

What do I do?? I'm just totally at a loss here.

Does the system see your wifi network? Are you connected? Is the signal strength good?

Also if your system has 2.4 Ghz and 5 GHz options, try them both.

 

[Honza1]

Try connecting to different network first. May be tether on the phone for some time? That will tell you if it is network communication or computer. May be it is some configuration clash between wifi point and computer setup?
I assume you rebooted, just in case? Sometimes helps also.

 

[maflynn]

What do I do?? I'm just totally at a loss here.

Confirm that you are on your own wifi network.

Failing that, return the laptop, clearly its not working as it should out of the box.

 

[Harlowgold1]

I had two 2018 13" MBPro's with the very same problem along with audio issues. The fact that two of them bought at different time is disconcerting. Wishing you better luck than I had. I love Apple, but this was really an eye-opener for me.

So I got this new 2018 MBP and right out the gate, cant update itunes to do migration, have to skip migration altogether

get into desktop, try and update things, cant sign in to apple ID at all

go on safari to speedtest....cant go on speedtest.net (yet fast.com works..., and I can google things). I can go on apple.com, but I cant click the sign in button without it timing out.

Figure I'll reinstall MacOS altogether. Can't connect to server, wont let me reinstall.

Try and go to network utility, and ping something like google.com

> ping: cannot resolve www.google.com: unknown host

What do I do?? I'm just totally at a loss here.

 

[Howard2k]

If you're not super nerdy with networking stuff it would be handy if you have another Mac that is working correctly which you can use to compare details. Do you have that luxury?

 

[ascender]

First step would be to go in to System Preferences, Networks, check out the wifi connection and make sure you're getting an IP address and default gateway (which will also be your DNS entry by default). Try pinging your default gateway address first before you try Google.

If you can ping your default gateway, but not out on to the internet, try rebooting your router (always worth trying in case there's something going on in its cached tables), disconnecting your machine from wifi before re-connecting and might also be worth using 8.8.8.8 for your DNS server.

And I'm assuming other machines on your network are working ok?

 

[Lvivske]

I think I pinpointed the issue to a wifi extender being ****** with specifically only WirelessAC devices, and that was making most of my network bad for literally only this mbp and my phone (but didnt notice the phone having 'no internet' issues till later since it was going on cell network to compensate)

This explained why the old MBP was fine, since it was WirelessN

still a weird issue since I could get on apple.com but not anything relating to apple logins, may have been overlapping with a clock issue that was messing up security (i had to go into terminal a few times to update the clock to be sure, since some guides recommended that)

 

[Honza1]

Great, congratulation for solving this... The usual "buy new wifi AP with new computer"... Luckily, it is not that expensive and usually helps with security also.
Wifi standards keeps changing and forward compatibility is never going to be guaranteed...

 

[Harlowgold1]

First step would be to go in to System Preferences, Networks, check out the wifi connection and make sure you're getting an IP address and default gateway (which will also be your DNS entry by default). Try pinging your default gateway address first before you try Google.

If you can ping your default gateway, but not out on to the internet, try rebooting your router (always worth trying in case there's something going on in its cached tables), disconnecting your machine from wifi before re-connecting and might also be worth using 8.8.8.8 for your DNS server.

And I'm assuming other machines on your network are working ok?

Yes, I have a 2012 MBP and a 2016 iMac that work well on my network. I did reset my router and still problems. My second 13" MBP was shipped back last week. Something is not right. To get two computers from Shanghai with the same problem scares me.

 

[jerryk]

I think I pinpointed the issue to a wifi extender being ****** with specifically only WirelessAC devices, and that was making most of my network bad for literally only this mbp and my phone (but didnt notice the phone having 'no internet' issues till later since it was going on cell network to compensate)

This explained why the old MBP was fine, since it was WirelessN

still a weird issue since I could get on apple.com but not anything relating to apple logins, may have been overlapping with a clock issue that was messing up security (i had to go into terminal a few times to update the clock to be sure, since some guides recommended that)

Wifi extender are the cause of many networking problems. I never recommend them. I would rather run ethernet cable down a hall or in an attic, and install a remote access point.

Also, depending upon the configuration they can kill your wifi speed. In repeater mode each one can cut your wifi speed in half.

 

[SDColorado]

Wifi extender are the cause of many networking problems. I never recommend them. I would rather run ethernet cable down a hall or in an attic, and install a remote access point.

Also, depending upon the configuration they can kill your wifi speed. In repeater mode each one can cut your wifi speed in half.

I had frequent trouble with my WiFi extender, a Netgear EX7300. It would tend to loose connecting to the inherent and would have to be reset.

I ditched that and switched to an Eero mesh network and that suites my needs where I don’t have a cables access point.

 

[jerryk]

I had frequent trouble with my WiFi extender, a Netgear EX7300. It would tend to loose connecting to the inherent and would have to be reset.

I ditched that and switched to an Eero mesh network and that suites my needs where I don’t have a cables access point.

My experience with mesh has been hit or miss. When configured property and in the right situation they seem good. But, they seem to be very effected by external networks from nearby homes and apartments, and internal interference sources.

 

[Lvivske]

Wifi extender are the cause of many networking problems. I never recommend them. I would rather run ethernet cable down a hall or in an attic, and install a remote access point.

Also, depending upon the configuration they can kill your wifi speed. In repeater mode each one can cut your wifi speed in half.

wired isnt an option and the speeds are honestly fine (100mbps), this was a weird anomaly that happened to start at the exact same time I got the new laptop, otherwise wifi's been great for weeks

either way, thanks guys, was going nutty when I posted this

 

[SDColorado]

My experience with mesh has been hit or miss. When configured property and in the right situation they seem good. But, they seem to be very effected by external networks from nearby homes and apartments, and internal interference sources.

I have seen some mixed reviews on some, probably for the reasons you state, though the reviewers don’t often know the technical details and leave reviews such as “utter garbage” rather than “I experienced some interference from external networks”

Eero seemed to be one the better reviewed ones. Orbi as well, but seemed a bit more hit and miss. I have been happy with the Eero, it has worked well and consistently, doesn’t look too obtrusive with the low profile squares and took maybe 15 mins to set the 3 up.

But as you mentioned, they aren’t the answer for everyone, but for me it’s worked far better than the extended did.

 

[Mortis360]

This isn't uncommon, I've seen several examples on this earlier, and also experienced it myself. My sister have a router trough her ISP that her son's iPhone doesn't talk well with, super slow and connection drops all the time, and her wireless printer won't connect to it at all. These problems didn't exist with her previous ISP's router.

This is so basic that it shouldn't be an issue at all, but it seems like there is some wireless chip's that doesn't want to talk well together, what brand the products are does not really matter either.

 

[jerryk]

I have seen some mixed reviews on some, probably for the reasons you state, though the reviewers don’t often know the technical details and leave reviews such as “utter garbage” rather than “I experienced some interference from external networks”

Eero seemed to be one the better reviewed ones. Orbi as well, but seemed a bit more hit and miss. I have been happy with the Eero, it has worked well and consistently, doesn’t look too obtrusive with the low profile squares and took maybe 15 mins to set the 3 up.

But as you mentioned, they aren’t the answer for everyone, but for me it’s worked far better than the extended did.

Agreed. Every mesh network I have used has work better than extenders. And you can take your laptop from room to room without having to drop and re-establish the link.

They don't work as well as an Access Point based solution, but there is no cable pulling required!