My first experience on a warranty replacement product: I have AC, but this is within the 1 yr warranty:
My 2016 MacBook Pro, Non TB 256gb was in for repair for it's 3rd time and I was waiting about an hour to see a Genius, so I sent off an e-mail to Tim Cook about the sad state I was in. A senior manager followed up by phone and they expedited my repair, a logic board replacement. About two days after I got it back, the E key started failing. I was able to recreate the issue in the store and the senior manager came over and offered to replace my device.
It was a little different, I thought, that he pulled me off to the MacBook Pro sales area. He turned around a 15" MacBook Pro to show me something and was suddenly interrupted and called away. I had heard him say "If he wants to up a little..." to his sales associate as they were discussing me. I was introduced to someone else who had a 2017 13" MBP base 128gb in hand. If I hadn't caught that, I would have been sent home short a lot of hard drive space. He then got a 256gb model which I was given to take home. They explained that the '17 I was getting had some improvements over the '16 so this was kind of a nice replacement.
I wondered if I should have been more inquisitive about the 15" they were about to show me. So, I e-mailed the manager directly and asked if he was considering giving me a bonus on my upgrade. He explained that I could pay to upgrade to whatever level of Mac product I wanted up to a 27" iMac.
Does this seem like standard operating procedure? Should I be very grateful for what I got, which I have still not opened, or should I push a little harder?
My 2016 MacBook Pro, Non TB 256gb was in for repair for it's 3rd time and I was waiting about an hour to see a Genius, so I sent off an e-mail to Tim Cook about the sad state I was in. A senior manager followed up by phone and they expedited my repair, a logic board replacement. About two days after I got it back, the E key started failing. I was able to recreate the issue in the store and the senior manager came over and offered to replace my device.
It was a little different, I thought, that he pulled me off to the MacBook Pro sales area. He turned around a 15" MacBook Pro to show me something and was suddenly interrupted and called away. I had heard him say "If he wants to up a little..." to his sales associate as they were discussing me. I was introduced to someone else who had a 2017 13" MBP base 128gb in hand. If I hadn't caught that, I would have been sent home short a lot of hard drive space. He then got a 256gb model which I was given to take home. They explained that the '17 I was getting had some improvements over the '16 so this was kind of a nice replacement.
I wondered if I should have been more inquisitive about the 15" they were about to show me. So, I e-mailed the manager directly and asked if he was considering giving me a bonus on my upgrade. He explained that I could pay to upgrade to whatever level of Mac product I wanted up to a 27" iMac.
Does this seem like standard operating procedure? Should I be very grateful for what I got, which I have still not opened, or should I push a little harder?