iPhone 11 Pro Government Alerts section missing in Notifications

[djc6]

I'm in USA on Verizon Wireless post-paid. I have a shared account an iPhone 11 Pro and a XS.

I really want to turn off Amber Alerts, there has been a flurry of them lately to our phones couple times a week for a large geographic area that includes neighboring states. I've found these instructions but I when I look on my iPhone 11 Pro or XS, I don't see "Government Alerts" section at the bottom of list of Notification settings:

About emergency and government alerts on iPhone - Apple Support

About emergency and government alerts.

support.apple.com

What do I do? Both phones running iOS 13.5.1. Both are using VZW with eSIM, empty SIM slots.

 

[C DM]

I'm in USA on Verizon Wireless post-paid. I have a shared account an iPhone 11 Pro and a XS.

I really want to turn off Amber Alerts, there has been a flurry of them lately to our phones couple times a week for a large geographic area that includes neighboring states. I've found these instructions but I when I look on my iPhone 11 Pro or XS, I don't see "Government Alerts" section at the bottom of list of Notification settings:

About emergency and government alerts on iPhone - Apple Support

About emergency and government alerts.

support.apple.com

What do I do? Both phones running iOS 13.5.1. Both are using VZW with eSIM, empty SIM slots.

Any work software or profiles installed or perhaps restrictions enabled that might be affecting some settings?

 

[C DM]

It's rather strange that you aren't seeing the options that iOS offers to users. Have you looked into any profiles, work applications, and/or restrictions being present that might have some effect on those options?

 

[IndianBird]

Strange. I see them fine on mine. Government. Amber. Public Safety. Each with their own toggle.

 

[djc6]

So, both wife and I are on call for our jobs, so don't use DND or silent switch. And the pages for both of us come in via two different automated systems that keep changing their inbound number, so can't whitelist the number or anything by adding to contacts.

I don't have work profile installed on my phone, its offered by my employer (MobileIron) to enable things like VPN, etc.. but I don't use it. My wife's employer is small and doesn't have any such corporate management of personal phones.

The only thing I can think of is we're both eSIM so we can use SIM slot for foreign SIM cards when travelling. I found a similar concern with someone on AT&T:

AT&T Digital Resources & Answers - Community Forums has Sunset

The AT&T community forum has been sunset, we have compiled the list of new resources that you can use to find answers to any AT&T related question.

forums.att.com

I did try resetting network settings, didn't change anything.

 

[djc6]

FYI, Had a three way call with Apple and Verizon Wireless.

The apple support representative claims the visibility of government alerts settings is determined by physical sim - that carrier can enforce not being able to change government alerts.

They suspect one of the physical sims for one of the countries I was last in made changes to government alert settings (said maybe why I'm getting more) & visibility of those setting. They said only way to return to normalcy would be to reset all content & settings.
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OK, so for future reference for anyone else who comes across this, the apple representative was probably correct, and I was able to fix without resetting all content & settings.

I took VZW SIM card from my daughter's original iPhone SE - popped it in and Government Alert settings are back! They are still there available to toggle on/off once I put SIM card back in her phone.

 

[NoBoMac]

Can believe a second SIM did this, as you see this with one SIM where certain settings change/delete depending on carrier, country (aka "Update Carrier Settings?" message, and threads "I don't see XYZ setting Apple says should be there").

Also seems like poor design by Apple in that did not think about how carrier settings with two SIMs might conflict.

 

[djc6]

Also seems like poor design by Apple in that did not think about how carrier settings with two SIMs might conflict.

They could just make them settings in the respective cellular accounts. Or reset this restriction when SIM removed.