Hi all,
Asking on behalf of a friend, i feel i've come across most common (and some un-common) bugs and issues with Apple products but this one has stumped me as its never happened to me. Also apologise in advance if the details aren't clear, i haven't touched iPhone yet so I'm going by details given to me.
My friend had an iPhone 4s then got an iPhone 6s all backed up and transferred all fine, the 6s developed a fault with the front facing camera in 26 days, they recently went into store swapped over for a new 6s.
Now from what she was telling me, she hadn't done a back up since 2014. I was assuming that was incorrect as her iCloud would be on (by default?) anyway she went into store and there was a recent backup. She has now backed up her new IP6s from iCloud but a large number of her photo's/video's are grey box's.
Does this mean there still downloading? If so its been like that for a few hours and nothing is coming through. I also got a screenshot of Settings>Photo's & Camera, iCloud photo library is currently OFF. I did read somewhere else that if you turn that on it will download the 'greyed' photo's but i didn't think that would be the case.
Any advise would be great.
Asking on behalf of a friend, i feel i've come across most common (and some un-common) bugs and issues with Apple products but this one has stumped me as its never happened to me. Also apologise in advance if the details aren't clear, i haven't touched iPhone yet so I'm going by details given to me.
My friend had an iPhone 4s then got an iPhone 6s all backed up and transferred all fine, the 6s developed a fault with the front facing camera in 26 days, they recently went into store swapped over for a new 6s.
Now from what she was telling me, she hadn't done a back up since 2014. I was assuming that was incorrect as her iCloud would be on (by default?) anyway she went into store and there was a recent backup. She has now backed up her new IP6s from iCloud but a large number of her photo's/video's are grey box's.
Does this mean there still downloading? If so its been like that for a few hours and nothing is coming through. I also got a screenshot of Settings>Photo's & Camera, iCloud photo library is currently OFF. I did read somewhere else that if you turn that on it will download the 'greyed' photo's but i didn't think that would be the case.
Any advise would be great.