UPDATE: what an absolute cluster****. As an ATT customer contemplating a switch, TMo did not do themselves any favors this morning. In fact they just lost the opportunity to snag me (and our four person household)
Things started off well enough. I confirmed with the TMo csr that I could try the $3/day plan for a day, for $3 (only), and that if I never used it again I'd never be charged again. She takes down the info for the sim, imei and activation code, then transfers me to make the payment. That's where things got fun.
Payments tells me they cannot take a payment smaller than $10. I told her what I was told by the activation csr and she got defensive and told me she would transfer me back to them so I could ask them why they told me something that wasn't true (!) I told her that instead I'd prefer to speak to her supervisor.
I explained everything to the supervisor, who confirmed that their systems cannot take less than $10, but that she would have a csr simply add a $3 credit to my account so that I could try the service (she was bright and understood my goal here). I asked her to stay on the line as she transferred me. She did, explained things to the csr, and dropped off the call.
Then the csr tells me that she cannot issue any credit on the account until at least one payment (of at least $10...) is made. She failed to mention that while the supervisor was on the line. I asked her if she would stay on the line, get billing back on the line, charge me $10 and credit me back the $10 (or even $7) and she said no, because the supervisor had discussed only a $3 credit.
Talk about the office of circumlocution!!
Cutting up the TMo sim as I type.
