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Help getting into Support Community?

ArtOfWarfare

ArtOfWarfare

macrumors G3
Original poster
Nov 26, 2007
9,750
6,384
Hi, I have a problem getting into Apple's Support Community:

I click the log in button. It has me give my Apple ID and password. I give them. It then says "Pick a Username". I do so. If I enter "ArtOfWarfare", the username I use on most sites, I am told that the name is unavailable and to pick another. So I try "ArtOWarfare" (I drop the "f"), but then it tells me this:

An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities.

What!?

If an account exists, then why the crap am I picking a username! Log me into that existing account!

Has anyone has similar issues? What is the solution?

Edit: I get this error if I enter anything besides "ArtOfWarfare", which I suspect is the name of the account I probably set up years ago and forgot about because how rarely I needed it.
 
pdjudd said:
Do you have any other Apple ID's? Maybe one from an iTunes account?
Click to expand...

This is my only Apple ID. I use it for accessing the iTunes stores as well as iTunesConnect (although it looks like I may need to create a second one to be able to upload iBooks... I tried adding that to my account and it said I wasn't allowed to have both iTunesConnect and iBooks Publisher hooked up to a single account or something like that.)

Find My Friends and iCloud are also hooked up for this Apple ID.
 
I am having the same problem. My Apple ID and password are valid, but it asks for a username when I try to log into the Support Community. I cannot find where to retrieve my user name. My ID and password are correct and used daily.
 
I just found a solution that worked for me.

When you are asked to login, instead of typing your e-mail address as your Apple ID, type your old username. If you don't remember having one, try guessing it.

Credit goes to Siobhanish in Apple Support Communities. I had to log out of Apple Support Communities in order to view the post...
https://discussions.apple.com/message/19410382#19410382

Update:
If the solution doesn't work, view post #15 and #16 here:
https://forums.macrumors.com/threads/1307516/
 
Last edited:
benjasmine said:
I just found a solution that worked for me.

When you are asked to login, instead of typing your e-mail address as your Apple ID, type your old username. If you don't remember having one, try guessing it.

Credit goes to Siobhanish in Apple Support Communities. I had to log out of Apple Support Communities in order to view the post...
https://discussions.apple.com/message/19410382#19410382

Update:
If the solution doesn't work, view post #15 and #16 here:
https://forums.macrumors.com/threads/1307516/
Click to expand...

Your suggestions did not work. Got any more ideas?
 
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