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HELP: How do you receive meeting requests

C

Cyclone Chris

macrumors regular
Original poster
Jul 14, 2008
175
0
I have been having the hardest time trying to figure out how in the hell I can receive meeting requests that end up on my Calendar.

I called up Apple iphone support and they're also clueless.

What I'm trying to do:

1. Have an appointment / meeting request sent to my MobileMe via Outlook 03-07.

2. I'm expecting to receive an email on my iPhone and MobileMe, asking me if I would like to Accept or Decline the meeting.

3. If I "ACCEPT" the meeting I expect it to go into my iPhone Calendar and MobileMe Calendar.

What's happening:

1. Appointment sent out from Outlook to username@me.com

2. Email/Appointment is Pushed to iPhone.

3. I open the email/appointment and it only has the Subject and an attachment called "meeting.ics"

4. I tap on the attachment icon, and nothing. I keep my finger pressed on the icon, and it's asking me if I want to save the image. WTF?

5. I look at my iPhone Calendar and no appointment in there.

What's happening on the MobileMe Website:

1. Appointment sent out from Outlook to username@me.com

2. Email received at MobileMe, with Subject, Location, Date, and Time, but no "ACCEPT / DENY" option

3. Appointment is not on my MobileMe Calendar either.

I'm on the phone again with Apple... they're escalating my issue to a MobileMe Specialist.

Any of you guys have a clue or idea, on whats happening?
 
Sky Blue said:
Are you sending a meeting from Exchange to MobileMe? Would that work?
Click to expand...

I'm sending it from both... work and home.

At work I'm on Win XP running Outlook 2007 hooked into an Exchange Server.

At Home I'm running VISTA and Outlook 2007 hooked into an ISP email.
 
Spoke with some Specialist (2nd tier support maybe) and they tried doing what I'm doing and got the same results.

The guy told me that he also asked a few other co-workers if they had the same issue, which they did. They said that the iPhone should be able to open up the .ics file without any problems.

The "specialist" is routing my concern/issue to the engineering department and asked me for a good contact number to call me back. He also said that it usually takes a couple of days to receive a response from engineering.

I hope they fix this issue soon... I highly depend on this meeting/event invitation function.
 
Cyclone Chris said:
Spoke with some Specialist (2nd tier support maybe) and they tried doing what I'm doing and got the same results.

The guy told me that he also asked a few other co-workers if they had the same issue, which they did. They said that the iPhone should be able to open up the .ics file without any problems.

The "specialist" is routing my concern/issue to the engineering department and asked me for a good contact number to call me back. He also said that it usually takes a couple of days to receive a response from engineering.

I hope they fix this issue soon... I highly depend on this meeting/event invitation function.
Click to expand...


I would be interested to hear your response. This happened to me the other day, and I just kind of ignored it. I am glad you called.
 
I ran a test and proved it

I had a friend encounter the same problem and I was able to replicate it when setting up a meeting on an Exchange server and having it sent to my MobileMe account. What I got was an icon on my iPhone in my MobileMe email account that wasn't able to do anything.

Then I tried sending a meeting request from the Exchange server to the Exchange server and then, accessing the Exchange server account on my iPhone...voila! - it worked.

I just wanted to officially confirm that what mdkrebs11 said is in fact the way things work as of now on the iPhone.

Exchange to Exchange with calendar/meeting requests = good.

Exchange to MobileMe/Mac.com with calendar/meeting request = no good.
 
yeah iphone doesn't yet support .ics attachments... you have to accept the appointment on your mac.

-Zed
 
Anybody have an update to this? It's really a pain to use this as a business phone and you can't accept meeting invites.
 
When connected to an Exchange account, an incoming meeting request is interpreted by the phone as an alert message (see attachment).

I'm wondering if Exchange is modifying the email header to a standard which the iPhone can interpret, whereas MobileMe isn't. Or if the iPhone only bothers to interpret the .ics on Exchange accounts, which is crap if that's the case. Of course, I'm only speculating and I'm more than willing to believe that I'm wrong!
 

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You can't accept meeting requests on your iphone or on mobileme

You are chatting with Juliana C, a MobileMe Support Representative
Hi, my name is Juliana C. Welcome to Apple!
Juliana C: Hi there! I have read over the information that you have provided and it is in my understanding that MobileMe and your iPhone is not accepting meeting request. Is this correct?
Michael Pearson: Hi Juliana, I am receiving meeting requests from clients, but can not accept them on my iphone as it does not recognise .ics files (even though these are the native file format for ical) and when i open those same meeting requests up in mobile me, they appear as emails with no way to accept them or move them to my mobile me calendar
Juliana C: I see. I know how this can be a problem and I will try my best to get this resolved for you today. Have you previously contacted MobileMe (either by Chat or Email) regarding this issue before?
Michael Pearson: no
Juliana C: I am just going to ask a few questions so that I can better assist you and determine why this is happening.
Juliana C: What is the Mac Os X version of the computer you are using?
Michael Pearson: 10.5.6
Juliana C: When you do try to move the meeting request in MobileMe from the email, are you receiving any error messages? And also when you try to accept them on your iPhone?
Michael Pearson: on the iphone there is no option to accept. there is not even text. there is just an .ics attachment. if you tap it, it zooms in, and if you tap it again, it zooms out. that's all you can do on the iphone
Juliana C: Okay, thank you for this information. Let me check this out further for you please.
Michael Pearson: on mobile me, there is no way to accept the meeting request as they come through as text emails. if i drag them over the calendar icon, nothing happens
Juliana C: Perfect. Let me continue to research this for you, Michael.
Michael Pearson: Thanks
Juliana C: Thank you for waiting. I'll be with you in just a moment.
Juliana C: Thank you for your patience. As for accepting meeting request on your iPhone. There is actually not a way to open these request on the iPhone. This actually is also with the www.me.com/calendar as well. I am very sorry about this, the only way to accept the meeting is on your computer. However, this will be a good idea in the future, so what I recommend that you do is submit this feedback to MobileMe, you can do that here:
Juliana C: MobileMe Feedback
Michael Pearson: wait - you're saying there is no way to accept meeting requests for the calendar either through the iphone or through the mobile me calendar?
Juliana C: Right. It is not possible. You can only do this on your computer.
Michael Pearson: ok, i'm on A computer, but not MY computer (the internet isnt working at home). is there anyway i can add those meeting requests to my calendar?
Juliana C: You can. The way to do this is open iCal on your computer, enter the event in the application. Then you can set up the event.
Michael Pearson: so manually recreate the event on my ical from reading it off my iphone? ok. how would i go about getting a refund for my mobile me service? accepting meeting requests is something that every smart phone for the last 5 years has been able to do, and every other (including free (google, yahoo etc) calendar service offers as standard.
Juliana C: That is completely understandable. And I am very sorry that this is not an option, but it a good idea. The way to get a refund is to cancel your MobileMe account, which I can do for you if you want, or you can do it yourself. Once your account is canceled then you will receive a refund.
Michael Pearson: ok, and can i do the same for my iphone please. i didnt want to have a blackberry, but i dont have a choice it seems.
Juliana C: As for your iPhone, you will need to go to the retail store to which you purchased the iPhone from to inquire further. I am not sure what the return policies are. Would you like me to cancel your MobileMe account? If I do I will need to verify that you have access to this account first.
Michael Pearson: let me check that i can return the iphone too first. thanks.
Juliana C: Okay, you can do that. Then if you want to cancel the account yourself, I can get you the link on how to do this. If you are not able to, you can come back to MobileMe Chat to get your account canceled.
Juliana C: Canceling your MobileMe account
Michael Pearson: this is incredible. i own 3 macs, an iphone, and an ipod touch. i just assumed that there was some bug or funny setting on my account. To be honest, I am completely dumbfounded that apple would release these products at a fee, that dont offer the most basic processes that all other equivalent services (including free) do. Having a calendar that cant accept meeting requests is like an email program that cant send, or a phone without a mic and speaker. This is just absurd.
Juliana C: I understand this completely. I know how this is a problem and like I have mentioned, this can be a great future and if you submit this feedback to MobileMe, we will take a closer look into this for you so that maybe this can be an option. I am very sorry about this again Michael. Here is the link again:
Juliana C: MobileMe Feedback
Juliana C: I am very sorry about this again.
Juliana C: I know my apologies do not resolved this. But, I honestly know where you are coming from and this is all understandable.
Michael Pearson: Thanks Juliana, I'm surprised that it needs dumbfounded users who bought the product presuming it was standard to alert apple that it would be a necessary feature. I would have thought that of the thousands of people that design software, someone would have picked up on the gaping hole in useability before it was released. Again, please dont for a minute think that I hold this against you Juliana, you've been very helpful and I cant imagine what it must be like to be in your position trying to defend a product like this. Thanks and all the best. I'm off to buy a blackberry.
Juliana C: You are welcome. Again, your thoughts are taking seriously and I can assure that I will bring this up and see what can be done. Thank you for your understanding and patience. I wish you the best and I hope you at least enjoy the rest of your day.
 
It continues to amaze me how many things the iPhone can do, yet so few things that you can do with Apple. Meeting requests with M.S. Exchange works, but not mobile me? You can update blogs with wordpress (I think that's the app) but nothing for iWeb? What's next, read word documents but not pages...:cool:
 
pavvento said:
Meeting requests with M.S. Exchange works, but not mobile me?
Click to expand...

Well, MobileMe costs you $100 a year. You generally have to spend much more than that per year to run an Exchange system.

Obviously, this particular problem needs to be fixed, but in general expecting MobileMe to be the same as Exchange when it's much cheaper isn't really realistic.
 
It's actually worse than just "not being able to accept" meetings. The iPhone's mail app won't even show the meeting details - like is it in an hour or 5 days from now - unless on Outlook. It just shows meeting.ics. I have to connect to Gmail to view the actual meeting details. Ridiculous.
 
Use Vmeet to send Meeting Request on iPhone

Tell your friends or clients where you are or where to meet in just a few clicks. A meeting request (ICS) will be included in the email.

Find who, what, when and where (maps, direction and route) to meet without leaving Vmeet.

Can’t send Meeting Request (ICS) on iPhone?
Not only tell your friends where you are but also where you will be?
Find time, place, map and directions in one place?

Creating a meeting request has never been easy on the iPhone, until we stepped in. Tell your friends or clients exactly what, when and where you are now or regarding future meetings. With just a few clicks, the job is all done for you.
Can’t find old emails to see time and place to meet? Too much hassle to find emails and direction from Google maps? The Vmeet application stores the time, place and direction within the app itself. Find all you need, without leaving the app.
Can’t send Meeting Request (ICS) because you are not a Microsoft Exchange user? Use Vmeet App and an .ics attachment will be attached within the email.
Another benefit with Vmeet app, if you want to notify your friends where you are and where you will be in the near future, the app will do both without breaking a sweat.
Real Life Testimony
“Now, I don’t need to dig up old emails or call my friend asking where to meet over and over again.” –Linda
“I own a small business, I don’t have Blackberry nor have access to a Microsoft Exchange server and I want to send meeting request while I’m on the go. Now with my iPhone and this app, it’s all taken care of”. – Jimmy Smith -Small business owner.
 
solution to accepting calendar invites on iphone with mobile me?

Michael, thank you so much for outlining this issue quoted below and spending the painful time with Juliana on it. Post is now a year old, but I'm having the same issue (same emotions too!). Did anyone out there ever come across a good solution you can share? I heard the thing to do is to set up Google calendars. Again, I need to resolve something on the receiving end (I love the advice to send from another device when what I have to do is figure out how to accept Outlook invites (or at least SEE them!) from colleagues. THANKS


m.pearson said:
You are chatting with Juliana C, a MobileMe Support Representative
Hi, my name is Juliana C. Welcome to Apple!
Juliana C: Hi there! I have read over the information that you have provided and it is in my understanding that MobileMe and your iPhone is not accepting meeting request. Is this correct?
Michael Pearson: Hi Juliana, I am receiving meeting requests from clients, but can not accept them on my iphone as it does not recognise .ics files (even though these are the native file format for ical) and when i open those same meeting requests up in mobile me, they appear as emails with no way to accept them or move them to my mobile me calendar
Juliana C: I see. I know how this can be a problem and I will try my best to get this resolved for you today. Have you previously contacted MobileMe (either by Chat or Email) regarding this issue before?
Michael Pearson: no
Juliana C: I am just going to ask a few questions so that I can better assist you and determine why this is happening.
Juliana C: What is the Mac Os X version of the computer you are using?
Michael Pearson: 10.5.6
Juliana C: When you do try to move the meeting request in MobileMe from the email, are you receiving any error messages? And also when you try to accept them on your iPhone?
Michael Pearson: on the iphone there is no option to accept. there is not even text. there is just an .ics attachment. if you tap it, it zooms in, and if you tap it again, it zooms out. that's all you can do on the iphone
Juliana C: Okay, thank you for this information. Let me check this out further for you please.
Michael Pearson: on mobile me, there is no way to accept the meeting request as they come through as text emails. if i drag them over the calendar icon, nothing happens
Juliana C: Perfect. Let me continue to research this for you, Michael.
Michael Pearson: Thanks
Juliana C: Thank you for waiting. I'll be with you in just a moment.
Juliana C: Thank you for your patience. As for accepting meeting request on your iPhone. There is actually not a way to open these request on the iPhone. This actually is also with the www.me.com/calendar as well. I am very sorry about this, the only way to accept the meeting is on your computer. However, this will be a good idea in the future, so what I recommend that you do is submit this feedback to MobileMe, you can do that here:
Juliana C: MobileMe Feedback
Michael Pearson: wait - you're saying there is no way to accept meeting requests for the calendar either through the iphone or through the mobile me calendar?
Juliana C: Right. It is not possible. You can only do this on your computer.
Michael Pearson: ok, i'm on A computer, but not MY computer (the internet isnt working at home). is there anyway i can add those meeting requests to my calendar?
Juliana C: You can. The way to do this is open iCal on your computer, enter the event in the application. Then you can set up the event.
Michael Pearson: so manually recreate the event on my ical from reading it off my iphone? ok. how would i go about getting a refund for my mobile me service? accepting meeting requests is something that every smart phone for the last 5 years has been able to do, and every other (including free (google, yahoo etc) calendar service offers as standard.
Juliana C: That is completely understandable. And I am very sorry that this is not an option, but it a good idea. The way to get a refund is to cancel your MobileMe account, which I can do for you if you want, or you can do it yourself. Once your account is canceled then you will receive a refund.
Michael Pearson: ok, and can i do the same for my iphone please. i didnt want to have a blackberry, but i dont have a choice it seems.
Juliana C: As for your iPhone, you will need to go to the retail store to which you purchased the iPhone from to inquire further. I am not sure what the return policies are. Would you like me to cancel your MobileMe account? If I do I will need to verify that you have access to this account first.
Michael Pearson: let me check that i can return the iphone too first. thanks.
Juliana C: Okay, you can do that. Then if you want to cancel the account yourself, I can get you the link on how to do this. If you are not able to, you can come back to MobileMe Chat to get your account canceled.
Juliana C: Canceling your MobileMe account
Michael Pearson: this is incredible. i own 3 macs, an iphone, and an ipod touch. i just assumed that there was some bug or funny setting on my account. To be honest, I am completely dumbfounded that apple would release these products at a fee, that dont offer the most basic processes that all other equivalent services (including free) do. Having a calendar that cant accept meeting requests is like an email program that cant send, or a phone without a mic and speaker. This is just absurd.
Juliana C: I understand this completely. I know how this is a problem and like I have mentioned, this can be a great future and if you submit this feedback to MobileMe, we will take a closer look into this for you so that maybe this can be an option. I am very sorry about this again Michael. Here is the link again:
Juliana C: MobileMe Feedback
Juliana C: I am very sorry about this again.
Juliana C: I know my apologies do not resolved this. But, I honestly know where you are coming from and this is all understandable.
Michael Pearson: Thanks Juliana, I'm surprised that it needs dumbfounded users who bought the product presuming it was standard to alert apple that it would be a necessary feature. I would have thought that of the thousands of people that design software, someone would have picked up on the gaping hole in useability before it was released. Again, please dont for a minute think that I hold this against you Juliana, you've been very helpful and I cant imagine what it must be like to be in your position trying to defend a product like this. Thanks and all the best. I'm off to buy a blackberry.
Juliana C: You are welcome. Again, your thoughts are taking seriously and I can assure that I will bring this up and see what can be done. Thank you for your understanding and patience. I wish you the best and I hope you at least enjoy the rest of your day.
Click to expand...
 
At last!! ics files on the iphone!

Just purchased Calendar Happy from the app store. I believe that this is the solution we have all been looking for. Cost is $2.99. You forwardl the invite to their server (save as a contact when purchasing and you only have to start typing "happy." The attachment is converted to a form you can open and save to the calendar.
 
it works

I was looking how to open meeting.ics in my iphone for my hotmail account and I went to mail settings and activate calendar and when I open a invitation the request is sent to the calendar to accept it or decline it.:)
 
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