Help- icloud/find my iphone

[acorntoy]

Sorry for all caps. I'm a bit desperate. So I sold my iPhone 5 to somebody, before I sold it I restored it to ios 6.1.4, to do so I had to deactivate find my iPhone obviously because itunes would not let it restore any other way.

NOW the new owner is saying they are having trouble activating the device and I suspect find my iPhone is the culprit, how can I disable it on my end so I do not have to give him the user id/password to activate the phone?

 

[PNutts]

I'd get a better idea of what they mean by trouble activating the device. It is obvious when iOS 7's protection kicks in by prompting for credentials. What has the buyer asked you to do so far?

 

[pugnut]

Where is it failing - did he try to restore ?

 

[acorntoy]

I'd get a better idea of what they mean by trouble activating the device. It is obvious when iOS 7's protection kicks in by prompting for credentials. What has the buyer asked you to do so far?

All the buyer has stated is "still have you apple id and password"

I'm struggling to understand him, but from what he's saying i think it means that ios 7 find my iphone is prompting him for my apple id and password to activate the device.

----------

Where is it failing - did he try to restore ?

No he is simply trying to get the phone past the initial activation, like after you restore and your going through a bunch of set up options

 

[dictoresno]

well in order to restore back to 6, you needed to reactivate findmyiphone in the first place right?

 

[PNutts]

All the buyer has stated is "still have you apple id and password"

I'm struggling to understand him, but from what he's saying i think it means that ios 7 find my iphone is prompting him for my apple id and password to activate the device.

I wouldn't worry about it if he can't articulate the issue. He can take the phone to his carrier or an Apple store and they can clear it up one way or another. Please don't give him your Apple ID and password.

 

[SanjeevRana]

Here's how to remove the lock when u dont have the phone itself with you...

Logon to Find my Iphone on iCloud web ... and let it search for all your devices ... the ones you dont have anymore will result in Offline , then click on that iPhone from the list ... At the bottom of screen you will see option to Remove Device from your account ... After thats done, ask the person to restart the activation process and try

 

[sb22]

Are you sure he's referring to find my iphone/icloud.

To me, it sounds like he is setting up the device and needs to create a new user ID, not ask for yours.

Not your fault if he has no idea how to work the device