More info?
A friend of mine have a Macbook Pro C2D and recently when she opened the Mail-application (the resident OSX-mailprogram) it won´t start without her creating a new account. She is now very afraid that she´s lost 4000 mails, but I think the problem is that the program needs to reestablish contact with the old user-account files.
Does anyone know how she can fix this?
Do I gather from what you're saying that she previously was able to
work with Mail.app? Any idea what happened that caused this disconnect,
like a s/w update?
Unfortunately, I'm at work (on a PeeCee :^( ), so I don't have access
to the locations of things, but somewhere in the user/Library (I think) is a
Mail folder with all the settings, inbox, drafts, sent, etc. If that's still
intact, then she could set up another account and transfer those files
into it. But I will caution you that this can be dangerous, and stuff
gets lost . . . ;^)
And dare I ask about whether there's a backup (Time Machine or some
other disk copy) available? With that many messages, I would hope it's
been backed up regularly. And I also hope all 4000 messages aren't in
the inbox - to me, it's much safer to save messages to local mailboxes
(aka folders) in "On My Mac". This way, Mail.app performance improves
and you now have the majority of your messages in a safer place on your
local disk, in case an inbox or account implodes. Provided you are doing
regular backups . . . ;^)
Or, call AppleCare - assuming she has it on her MBP?
Let us know what else you find out . . .
Steve
