Hey, everyone.
If there's any smart person out there who can interpret this for me, I'd appreciate it. I started experiencing the grey screen crash/instant restart randomly on my Mac Book Pro. I created a new account, and then it just happened again after a few days.
I have no idea what the process hlepd is or what Privateframeworks is, so I can't tell what program is crapping out my system. Any help will be appreciated.
Thanks
Here's the log
If there's any smart person out there who can interpret this for me, I'd appreciate it. I started experiencing the grey screen crash/instant restart randomly on my Mac Book Pro. I created a new account, and then it just happened again after a few days.
I have no idea what the process hlepd is or what Privateframeworks is, so I can't tell what program is crapping out my system. Any help will be appreciated.
Thanks
Here's the log
Code:
Process: helpd [77965]
Path: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Identifier: helpd
Version: 1.0.3 (34.1.1)
Code Type: X86-64 (Native)
Parent Process: launchd [16575]
Date/Time: 2011-07-07 18:01:15.823 -0300
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000001b
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: retain
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff8274b314 objc_msgSend_vtable13 + 12
1 libobjc.A.dylib 0x00007fff8274e209 objc_getProperty + 95
2 com.apple.HelpData 0x00007fff81ca35f2 -[HPDHelpBook _dictionaryForBook] + 793
3 helpd 0x0000000100004299 0x100000000 + 17049
4 helpd 0x000000010000373f 0x100000000 + 14143
5 helpd 0x0000000100002244 0x100000000 + 8772
6 helpd 0x0000000100005690 0x100000000 + 22160
7 com.apple.helpbookPlugin 0x00000001000b34c3 0x1000b2000 + 5315
8 helpd 0x00000001000055f5 0x100000000 + 22005
9 helpd 0x00000001000031d7 0x100000000 + 12759
10 helpd 0x00000001000021d7 0x100000000 + 8663
11 helpd 0x0000000100002adc 0x100000000 + 10972
12 helpd 0x00000001000058f7 0x100000000 + 22775
13 helpd 0x0000000100001acd 0x100000000 + 6861
14 helpd 0x0000000100001049 0x100000000 + 4169
15 com.apple.CoreFoundation 0x00007fff872235e1 __CFMessagePortPerform + 497
16 com.apple.CoreFoundation 0x00007fff871bd6e1 __CFRunLoopRun + 5201
17 com.apple.CoreFoundation 0x00007fff871bbdbf CFRunLoopRunSpecific + 575
18 com.apple.CoreFoundation 0x00007fff871bbb46 CFRunLoopRun + 70
19 helpd 0x00000001000064ef 0x100000000 + 25839
20 helpd 0x0000000100000f18 0x100000000 + 3864
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff85d0812a kevent + 10
1 libSystem.B.dylib 0x00007fff85d09ffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff85d09cd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff85d097fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff85d09128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff85d08fc5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff85d08f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff85d0935c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff85d08fc5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff85cf980a __getdirentries64 + 10
1 libSystem.B.dylib 0x00007fff85cf9798 _readdir_unlocked$INODE64 + 79
2 libSystem.B.dylib 0x00007fff85cf9730 readdir$INODE64 + 67
3 com.apple.security 0x00007fff8427f499 Security::MDSSession::DbFilesInfo::updateForBundleDir(char const*) + 259
4 com.apple.security 0x00007fff8427f380 Security::MDSSession::DbFilesInfo::updateSystemDbInfo(char const*, char const*) + 560
5 com.apple.security 0x00007fff84277717 Security::MDSSession::updateDataBases() + 1973
6 com.apple.security 0x00007fff84276e3d Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 183
7 com.apple.security 0x00007fff84276b59 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 263
8 com.apple.security 0x00007fff842769f2 Security::MDSClient::Directory::cdsa() const + 118
9 com.apple.security 0x00007fff843b3f31 Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 49
10 com.apple.security 0x00007fff84276496 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security::CssmQuery const&, bool) + 206
11 com.apple.security 0x00007fff84275f44 Security::CssmClient::Table<Security::MDSClient::Common>::find(Security::CssmClient::Query const&) + 108
12 com.apple.security 0x00007fff84284453 Security::CssmClient::Table<Security::MDSClient::Common>::fetch(Security::CssmClient::Query const&, int) + 45
13 com.apple.security 0x00007fff842840fb MdsComponent::MdsComponent(Security::Guid const&) + 203
14 com.apple.security 0x00007fff84283be4 CssmManager::loadModule(Security::Guid const&, unsigned int, Security::ModuleCallback const&) + 156
15 com.apple.security 0x00007fff84283ac6 CSSM_ModuleLoad + 70
16 com.apple.security 0x00007fff842a2b07 loadModule + 31
17 com.apple.security 0x00007fff842a2a3c attachToModules + 171
18 com.apple.security 0x00007fff842a2983 attachToAll + 30
19 com.apple.security 0x00007fff842a28c1 SSLNewContext + 297
20 com.apple.CFNetwork 0x00007fff8915fed0 SocketStream::securitySetInfo_NoLock(__CFDictionary const*) + 168
21 com.apple.CFNetwork 0x00007fff89159201 SocketStream::setProperty(void const*, __CFString const*, void const*) + 885
22 com.apple.CFNetwork 0x00007fff89158e7a ReadStreamCallbacks::_setProperty(__CFReadStream*, __CFString const*, void const*, void*) + 42
23 com.apple.CoreFoundation 0x00007fff8721c626 _CFStreamSetProperty + 38
24 com.apple.CoreFoundation 0x00007fff8721c5da CFReadStreamSetProperty + 138
25 com.apple.CFNetwork 0x00007fff8916fafb HTTPNetConnection::createStreams(__CFWriteStream**, __CFReadStream**) + 199
26 com.apple.CFNetwork 0x00007fff8916f9ed NetConnection::initialize(NetConnection::Options&) + 181
27 com.apple.CFNetwork 0x00007fff8916f8ef HTTPNetConnection::initialize(__CFString const*, int, unsigned int, __CFDictionary const*, NetConnection::Options&) + 133
28 com.apple.CFNetwork 0x00007fff8916f84e HTTPNetConnection_NoAuth::initialize(__CFString const*, int, unsigned int, __CFDictionary const*, NetConnection::Options&) + 104
29 com.apple.CFNetwork 0x00007fff8916f767 CFHTTPConnectionCreate + 105
30 com.apple.CFNetwork 0x00007fff891d3ca7 HTTPConnectionCacheEntry::findOrCreateEmptyUnauthenticatedNetConnection(HTTPProtocol*, __CFHTTPMessage*, unsigned char*, __CFError**) + 895
31 com.apple.CFNetwork 0x00007fff891d4786 HTTPConnectionCacheEntry::enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 92
32 com.apple.CFNetwork 0x00007fff891d296e HTTPConnectionCache::EnqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 136
33 com.apple.CFNetwork 0x00007fff8916b87b HTTPProtocol::createStream() + 1179
34 com.apple.CFNetwork 0x00007fff8916b3d3 HTTPProtocol::createAndOpenStream() + 59
35 com.apple.CFNetwork 0x00007fff891697f8 URLConnectionLoader::loaderScheduleOriginLoad(_CFURLRequest const*) + 304
36 com.apple.CFNetwork 0x00007fff8917d979 URLConnectionLoader::loaderScheduleLoad(_CFURLRequest const*) + 457
37 com.apple.CFNetwork 0x00007fff891e0826 URLConnectionLoader::LoaderConnectionEventQueue::processAllEventsAndConsumePayload(XConnectionEventInfo<XLoaderEvent, XLoaderEventParams>*, long) + 270
38 com.apple.CFNetwork 0x00007fff89169697 URLConnectionLoader::processEvents() + 99
39 com.apple.CFNetwork 0x00007fff89166600 MultiplexerSource::perform() + 160
40 com.apple.CoreFoundation 0x00007fff871be401 __CFRunLoopDoSources0 + 1361
41 com.apple.CoreFoundation 0x00007fff871bc5f9 __CFRunLoopRun + 873
42 com.apple.CoreFoundation 0x00007fff871bbdbf CFRunLoopRunSpecific + 575
43 com.apple.Foundation 0x00007fff86f33f5f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
44 com.apple.Foundation 0x00007fff86eb4f29 __NSThread__main__ + 1429
45 libSystem.B.dylib 0x00007fff85d284f6 _pthread_start + 331
46 libSystem.B.dylib 0x00007fff85d283a9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff85cef29a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff85cef90d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff871bc932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff871bbdbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff86eef7c4 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
5 com.apple.Foundation 0x00007fff86eef6a3 -[NSRunLoop(NSRunLoop) run] + 77
6 helpd 0x00000001000073e8 0x100000000 + 29672
7 com.apple.Foundation 0x00007fff86eb4f29 __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff85d284f6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff85d283a9 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fffffe00295 __spin_lock + 53
1 com.apple.HelpData 0x00007fff81ca34f7 -[HPDHelpBook _dictionaryForBook] + 542
2 helpd 0x0000000100004299 0x100000000 + 17049
3 helpd 0x000000010000373f 0x100000000 + 14143
4 helpd 0x0000000100002244 0x100000000 + 8772
5 helpd 0x0000000100005690 0x100000000 + 22160
6 com.apple.helpbookPlugin 0x00000001000b34c3 0x1000b2000 + 5315
7 helpd 0x00000001000055f5 0x100000000 + 22005
8 helpd 0x00000001000031d7 0x100000000 + 12759
9 helpd 0x00000001000021d7 0x100000000 + 8663
10 helpd 0x0000000100005690 0x100000000 + 22160
11 com.apple.helpbookPlugin 0x00000001000b3a72 0x1000b2000 + 6770
12 com.apple.Foundation 0x00007fff86ecc32f __NSThreadPerformPerform + 219
13 com.apple.CoreFoundation 0x00007fff871be401 __CFRunLoopDoSources0 + 1361
14 com.apple.CoreFoundation 0x00007fff871bc5f9 __CFRunLoopRun + 873
15 com.apple.CoreFoundation 0x00007fff871bbdbf CFRunLoopRunSpecific + 575
16 com.apple.Foundation 0x00007fff86eef7c4 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
17 com.apple.Foundation 0x00007fff86eef6a3 -[NSRunLoop(NSRunLoop) run] + 77
18 helpd 0x00000001000073e8 0x100000000 + 29672
19 com.apple.Foundation 0x00007fff86eb4f29 __NSThread__main__ + 1429
20 libSystem.B.dylib 0x00007fff85d284f6 _pthread_start + 331
21 libSystem.B.dylib 0x00007fff85d283a9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000102f60f28 rcx: 0x0000000000000001 rdx: 0x00000000ffffffff
rdi: 0x0000000102f61940 rsi: 0x00007fff8194cc10 rbp: 0x00007fff5fbfe710 rsp: 0x00007fff5fbfe6f8
r8: 0x00007fff705604c8 r9: 0x0000000000000000 r10: 0x0000000000000003 r11: 0x00007fff81ca681f
r12: 0x00007fff705604c8 r13: 0x00007fff81949c48 r14: 0x00000001036353f0 r15: 0x0000000100113830
rip: 0x00007fff8274b314 rfl: 0x0000000000010202 cr2: 0x000000000000001b
Binary Images:
0x100000000 - 0x10000afff helpd 1.0.3 (34.1.1) <B6534260-B96C-1BB5-5C3C-C1DF5BF9E7E6> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
0x1000b2000 - 0x1000b9ff7 com.apple.helpbookPlugin 1.0.4 (34.1.1) <45CEDF56-E43A-5549-AA04-A79D954009FA> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/Helpbook Plugin.bundle/Contents/MacOS/Helpbook Plugin
0x1000c1000 - 0x1000d7fff com.metaobject.MPWXmlCore 5.1.1 (5.1.1) <9ABDB5FD-8AF9-9053-4DE9-07A927EA73F5> /System/Library/PrivateFrameworks/MPWXmlCore.framework/Versions/A/MPWXmlCore
0x1000ef000 - 0x1000f1fff com.apple.kbPlugin 1.0.2 (5) <612C2C0C-BEE2-A1CE-234E-7375EFFDC544> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/KB Plugin.bundle/Contents/MacOS/KB Plugin
0x103231000 - 0x1032bffff com.apple.xquery 1.3 (29) <02F0C1EC-B4A3-F426-EB97-E56836C73C52> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff80003000 - 0x7fff80019fef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
0x7fff801ac000 - 0x7fff8024cfff com.apple.LaunchServices 362.2 (362.2) <A8EDC37C-1D40-5ED0-49BE-90EF110A6B3A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff803bd000 - 0x7fff806f1fff com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff80755000 - 0x7fff8079fff7 com.apple.Metadata 10.6.3 (507.15) <5170FCE0-ED6C-2E3E-AB28-1DDE3F628FC5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x7fff807a0000 - 0x7fff807a1ff7 com.apple.TrustEvaluationAgent 1.1 (1) <51867586-1C71-AE37-EAAD-535A58DD3550> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff807f6000 - 0x7fff8081cfe7 libJPEG.dylib ??? (???) <AD42F658-7C32-EEE5-8341-A8EE6476BF46> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8084d000 - 0x7fff808cbff7 com.apple.CoreText 3.151.8 (???) <5DCD6BD9-63FB-767E-5993-5AEBE890145B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff808cc000 - 0x7fff808ccff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <2BB7D669-4B40-6A52-ADBD-DA4DB3BC0B1B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff808cd000 - 0x7fff80910fef libtidy.A.dylib ??? (???) <2F4273D3-418B-668C-F488-7E659D3A8C23> /usr/lib/libtidy.A.dylib
0x7fff80ba7000 - 0x7fff80be0fef libcups.2.dylib 2.8.0 (compatibility 2.0.0) <F8E0672F-C0B4-B161-E50D-A1405D14F21C> /usr/lib/libcups.2.dylib
0x7fff80d12000 - 0x7fff81155fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff811d0000 - 0x7fff81211fff com.apple.SystemConfiguration 1.10.5 (1.10.2) <FB39F09C-57BB-D8CC-348D-93E00C602F7D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff81c4e000 - 0x7fff81ca0ff7 com.apple.HIServices 1.8.2 (???) <7C91D07D-FA20-0882-632F-0CAE4FAC2B79> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff81ca1000 - 0x7fff81cacff7 com.apple.HelpData 2.0.5 (34.1.1) <24DC6CD3-02B7-9332-FF6D-F0C545857B55> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff81e12000 - 0x7fff81e20ff7 libkxld.dylib ??? (???) <4016E9E6-0645-5384-A697-2775B5228113> /usr/lib/system/libkxld.dylib
0x7fff81e79000 - 0x7fff81f56fff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff822a9000 - 0x7fff823cafe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
0x7fff823cb000 - 0x7fff82417fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x7fff82418000 - 0x7fff82467fef libTIFF.dylib ??? (???) <F0F7F0B7-7253-F88F-9E2D-FA3770143758> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff82476000 - 0x7fff82478fff libRadiance.dylib ??? (???) <73257486-8E94-E758-1A5A-5B521F27EE12> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff82479000 - 0x7fff82536fff com.apple.CoreServices.OSServices 359 (359) <8F509D8D-4C94-9A1C-3A87-5B775D9F6075> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x7fff82745000 - 0x7fff827fbfff libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <F206BE6D-8777-AE6C-B367-7BEA76C14241> /usr/lib/libobjc.A.dylib
0x7fff82921
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