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Help with new Powerbook 15'' PLEASE

G

g0gie

macrumors regular
Original poster
Jan 31, 2005
201
0
I got my BTO powerbook about an hour ago and the first thing i did was run teh apple hardware test and it FAILED. someone please help. The error i get is during the logic board test and I get this error message "

Error 2Fan/4/1: Rear Right exhaust


Can one of you new powerbooks owners please duplicate this? I was thinking maybe the hardware test wasnt updated for the new powerbooks, or if not that that maybe I really do have a faulty exhaust fan. Please HELP!!!!
 
g0gie said:
I got my BTO powerbook about an hour ago and the first thing i did was run teh apple hardware test and it FAILED. someone please help. The error i get is during the logic board test and I get this error message "

Error 2Fan/4/1: Rear Right exhaust


Can one of you new powerbooks owners please duplicate this? I was thinking maybe the hardware test wasnt updated for the new powerbooks, or if not that that maybe I really do have a faulty exhaust fan. Please HELP!!!!
Click to expand...

Call apple -- they should be aware of the issue if its within the hardware test itself.
 
I ran the hardware test on mine when it arrived too - it passed everything. Sounds like you have an actual problem - sorry. Apple should fix it without any fuss though.
 
called applecare, they are making me send it in for repair. its good that somthing is happening at least , but it lookst like ill be without my pb for a another week.... this sux.... they BETTERfix it right the first time and not make me have to send it it again or im gonna be ANGRY!
 
g0gie said:
called applecare, they are making me send it in for repair. its good that somthing is happening at least , but it lookst like ill be without my pb for a another week.... this sux.... they BETTERfix it right the first time and not make me have to send it it again or im gonna be ANGRY!
Click to expand...

dam dude that sucks. i have one dead pixel but none of the problems you expressed. i ran the hardware test and it passed successfully.
 
thanks for your sypathy guys... looking forward to a quick turn around by applecare!
 
Why don't you tell them to send you a new one? I don't know if I would want a new computer that already failed the hardware test.... Or maybe I'm to picky.

Nuc
 
Nuc said:
Why don't you tell them to send you a new one? I don't know if I would want a new computer that already failed the hardware test.... Or maybe I'm to picky.

Nuc
Click to expand...

Nah... I'm that picky too... I would send the whole thing back and order a new one. Since when you get it back, the aluminum will probably be warped a little from opening it up.
 
Yea I was thinking abuto getting anew one too but I think the turn around period woudl take longer. I really want to get this working asap
 
If you have an AppleStore near you, they should just replace it on the spot.

Do not delay!

You said you're model is a stock 15", so there should be no problem
replacing it at the store.
 
FFTT said:
If you have an AppleStore near you, they should just replace it on the spot.

Do not delay!

You said you're model is a stock 15", so there should be no problem
replacing it at the store.
Click to expand...

they will probably refuse to take it back without charging a 10% restocking fee. I had an issue a WHILE back with a power computing mac clone that shipped with a bad motherboard. They wouldn't let me just return it and get a new one. Fortunately they had a 30 day money back guarantee so I just returned it that way.
 
What is this test program you guys are talking about. can't seem to find it. Have the BTO 15" new PB too.


Never mind, found it.
 
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