Hombli smart bulb connect

[MarklarE]

I’ve bought a Hombli smart bulb, and I try to connect it with an iPhone 13 and an older iMac), but everytime I try to connect it, it says: “Device Adding time-out”. In the troubleshoot it’s suggested that I might be using 5 gHz instead of 2,4 gHz. How/where can I check if this is indeed the case? (And the follow-up question would be: how do I make sure it’s connected to 2,4 gHz?

 

[HombliSmartHome]

Dear Customer,

Thank you for reaching out to us regarding the connectivity issue with your Hombli smart bulb. We understand the frustration you might be experiencing, and we're here to help you.

For the specific issue you're facing, we have a detailed solution available in our FAQ section. Please visit the following link: Hombli Smart Bulb Connectivity FAQ. This page provides step-by-step instructions on how to check if your device is connected to a 2.4 GHz network and how to ensure it connects to the correct frequency.

We hope that the information provided in the FAQ will assist you in resolving your connectivity problem. If you encounter any further difficulties or have additional questions, please don't hesitate to reach out to us.

Best regards,
The Hombli Team