HomePod HomePod Prevents Subscribing To Apple Music Family and Student Plans

[merik]

I set up my HomePods but now I cannot subscribe to Apple Music on the family or student plan. I did some troubleshooting with Apple Support and we couldn't find a solution.

iPhone:

• Settings > Apple ID > Family Sharing > Apple Music > "Go To Apple Music" > Apple Music + HomePod screen appears.
• Settings > Music > Join Apple Music > Apple Music + HomePod screen appears.
• Music > For You > Choose Your Plan > Apple Music + HomePod screen appears.

OS X

• iTunes > For You > Choose Your Plan > Apple Music + HomePod screen appears.

Edit: So I tried I clicked on "Start Listening" and it ended up buying the individual subscription. Just tried to subscribe to the Family Plan on iOS and goes back to the Apple Music + HomePod and asks to subscribe again...so I try subscribing again then it says I'm already subscribed.

Now I went to iTunes on OS X > Account > View My Account... > "Manage" under subscriptions and so far it's letting me change it to the student discount but no Family Plan.

 

[cyb3rdud3]

Am I missing something? The family plan is first in the list

 

[PLin]

I noticed the same thing last night. I never did my Apple Music trial until I got my Home Pod, because I had a subscription with another service. I setup the HomePod on Friday when it arrived, and last night I turned on Family Sharing, added my wife, and proceeded to sign up for an Apple Music trial with the intention of getting a family trial. I was shown the Apple Music + HomePod screen and was never given a chance to pick what type of trial I wanted.

Unlike what the OP said, I did end up with a trial, but it only ended up being an individual trial. I called Apple Support, and they told me that I simply had to change it to a Family Subscription and it would just change the trial and not immediately bill me $14.99. I did what the rep said, and it worked. I'm now on a family trial.