Horrible customer service experience!

[seeforyourself]

Hello guys! This is mostly a vent, but I’m not sure if this Apple genius employee is right, or I should get a second opinion?

So, my right side USB C port has one that is loose and the rest are pretty firm. I already had the USB ports replaced 5 months ago and the one that I use the most (to charge) is too loose again. I usually sit on the couch side ways, so I have it plugged in on the right side, because on the other side of the couch the outlet won’t reach. I usually have my mouse and charger plugged in that is on a laptop tray.

So now the cable can easily come out if I move a certain way which is unacceptable for a laptop that I owned for 2 years (I have Apple care + BTW).

I brought it in and he said that it’s still within spec and the other 3 work perfectly fine and basically rushed me out of there.

The issue like i said is that I need the 2 ports working on one side and if I put it on the left side it will “kink” the charger since it’s not like the older safemag chargers which is flat and can be good against tight corners.

Should I bring it back and complain?

Thanks.


This was on Apple 5th ave

 

[BigMcGuire]

I have had MASSIVE differences in service from one Apple Store to the next. Night and day. One, I put a complaint in the only time I went, the other treats me like royalty - and has consistently for years and years. So I go to the one that treats me better.

One thanked me for being a loyal Apple customer for X years with AppleCare+ and replaced my device within 6 mins, the other told me there was no problem and acted like I was inconveniencing them, when I insisted, they "fixed" it and ended up breaking the device completely after waiting for hours (spent an hour waiting after arriving for my appointment).

As far as the USB C thing... my MBP (I've had for over a year) - noticed a large variance in USB C tightness and it has changed significantly over time. If I was you, I'd just buy a longer cable. :/

 

[ruslan120]

^ Agreed 90%.

I would try again at a different Apple store. Can confirm that it’s night and day depending on the location and who’s helping you. More so the latter.

 

[Donnation]

Wow that's really surprising. Take it back in and speak with someone else if the store isn't too far away. A good rep will take care of you without issue.

 

[Kenny99]

As mentioned get a longer cable or do a search for:
"magnetic power cord for macbook pro"
Any number of options and Prices.
First get the port fixed.

KenK