Had a strange episode happen when pre-ordering Top Gun : Maverick -movie (before it's release) on my AppleTV 4K and Mac TV app. Don't remember anymore if I bought the movie from my Mac TV App or AppleTV.
Both AppleTV and Mac TV app showed the price as 13.99 EUR, which is 3 EUR cheaper than new blockbuster movies usually are here in Europe. Thought to myself "Nice, I'll pre-order it and save a bit of money."
Came the release day (23rd of august) and I started watching the movie, and the picture quality was awful on my 65" 4K TV. Also the file you can download to your computer was under 2GB and really poor quality.
Contacted Apple support a few times and asked what was going on? Why is the quality so poor? After a few tries they replied that I had purchased the SD version of the movie, instead of HD/4K.
The problem is, where can you select which version of the movie you are buying/pre-ordering on AppleTV or Mac TV App? Also after the movie was released, it only says "purchased" on the pricetag, and the movie page shows all the info for the better HD/4K version, not SD.
I contacted Apple support again and got a full refund (13.99 EUR) and after the movie was removed from my account, I still can't select between SD and HD, but now the price is 16.99 EUR, so I presume it's the HD version.
Why the heck did Paramount or Apple put the pre-order price at 13.99 EUR and only sell the SD version when pre-ordering was available?
And here's the funny thing. You can still select which version you want to buy on iTunes if you go to the movies homepage from your iTunes wishlist. I don't know if this was available during pre-order.
Hopefully this message is not too confusing
Both AppleTV and Mac TV app showed the price as 13.99 EUR, which is 3 EUR cheaper than new blockbuster movies usually are here in Europe. Thought to myself "Nice, I'll pre-order it and save a bit of money."
Came the release day (23rd of august) and I started watching the movie, and the picture quality was awful on my 65" 4K TV. Also the file you can download to your computer was under 2GB and really poor quality.
Contacted Apple support a few times and asked what was going on? Why is the quality so poor? After a few tries they replied that I had purchased the SD version of the movie, instead of HD/4K.
The problem is, where can you select which version of the movie you are buying/pre-ordering on AppleTV or Mac TV App? Also after the movie was released, it only says "purchased" on the pricetag, and the movie page shows all the info for the better HD/4K version, not SD.
I contacted Apple support again and got a full refund (13.99 EUR) and after the movie was removed from my account, I still can't select between SD and HD, but now the price is 16.99 EUR, so I presume it's the HD version.
Why the heck did Paramount or Apple put the pre-order price at 13.99 EUR and only sell the SD version when pre-ordering was available?
And here's the funny thing. You can still select which version you want to buy on iTunes if you go to the movies homepage from your iTunes wishlist. I don't know if this was available during pre-order.
Hopefully this message is not too confusing
