how do you live chat on the apple online store?

[SBik2]

ive done it before when i was buying my MacBook but i need it again and cant seem to find it... Any help?

 

[backsidetailsli]

i was wondering the same thing. an employee at the apple store told me about this and i never could find it!

 

[Ladybug]

If you select the product you're interested in, and look to the far right along the product description area, you will see a live chat now icon.

 

[SBik2]

If you select the product you're interested in, and look to the far right along the product description area, you will see a live chat now icon.

Im not seeing it...

 

[backsidetailsli]

no luck with the canadian store.

 

[SBik2]

no luck with the canadian store.

Im in the US but..... I dont know why it wont show up...

 

[Ladybug]

I've checked the site with both Safari and Omniweb. The Chat Now icon loads using both browsers...you might try making the browser window a little wider. Not sure thats the issue but noticed it missing when I was loading in Omniweb, so I made my window a tad wider and it popped up. Could be just coincidence though.

 

[aristobrat]

The Chat now icon is the last thing to load on the page for me. i.e. you have to let the page sit for 2-3 seconds before it appears.

 

[SBik2]

I've checked the site with both Safari and Omniweb. The Chat Now icon loads using both browsers...you might try making the browser window a little wider. Not sure thats the issue but noticed it missing when I was loading in Omniweb, so I made my window a tad wider and it popped up. Could be just coincidence though.

Still no

 

[Ladybug]

The Chat now icon is the last thing to load on the page for me. i.e. you have to let the page sit for 2-3 seconds before it appears.

I checked it using Firefox as well..I think you're right about it being the last thing to load on the page. If you're having problems, I'd hit reload a few times or try a different browser perhaps.

 

[thicke]

I don't think the chat thing is "always on". I've seen it sometimes, other I have not. I would be willing to bet real cash money that the only time this is available is when there are agents sitting idle. I'll try to find out. I have some co-workers who are working at Apple on projects involving their contact centers, but they mostly just working from the telephony side, so they might not know.

 

[SBik2]

I checked it using Firefox as well..I think you're right about it being the last thing to load on the page. If you're having problems, I'd hit reload a few times or try a different browser perhaps.

Still not and ive used it in my 3 browsers... (safari,AOL,firefox.....)

 

[WildCowboy]

FWIW, I don't see anything either in any of my browsers. (Don't remember ever seeing it.)

There's clearly an external item loading from liveperson.net, which is a chat service. But it's only 28 bytes.

 

[thicke]

Well, in case anyone hasn't seen it already, this was only available in the EDU store. It'll be rolled out to the whole online store soon.

 

[buffalo]

I had never noticed this option, but it displays for me. It loaded quicker on Firefox, but then eventually popped up on Safari. Probably took 20-30 seconds.

 

[sepu]

just in case you have to have javascript enabled ...

and its always on the bottom of the page ... when you are in the store

 

[jessep28]

I wonder if this is an IBM exclusive option. When I am at the store on my school PC's, the option is always available. However, Safari and Firefox never display the option on my Mac.

 

[jessep28]

never-mind, it just showed up.