How long for Apple to send "iforgot password change" email?

[maverick22]

Sorry I'm fairly new around here. I didn't see an area to post regarding the App Store. Well, long story, but both of my sisters signed up in App Store when they got their phones with my appleid. So 3 different iphones were using the same appleid. We are separating this and trying to sort it out.

One of my sisters' is all good now. My other sister however, can no longer login to the App Store. We are trying to change the password. I went onto her phone and tried the "iforgot" route. I requested a password change. It's been about 14 hours now and now email from apple.

How long does it take to send a simple password change email?

Thanks in advance!

 

[maverick22]

Still haven't received a password change email. How are you supposed to change your password if never get the email. I've tried on the phone AND apple's site.

 

[BaggieBoy]

Have you checked your "junk" folder?

 

[RTWG]

Perhaps it's related to this: http://www.wired.com/gadgetlab/2012/08/apple-icloud-password-freeze/

 

[maverick22]

Have you checked your "junk" folder?

Yes I have. Nothing

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Perhaps it's related to this: http://www.wired.com/gadgetlab/2012/08/apple-icloud-password-freeze/

I have tried both on the phone and a desktop PC using the website (iforgot.apple.com), as the article suggests.