How many repairs/issues on MacBook Pro before Exchange or Refund

[bustariz]

Hi Community,



I own a 2016 MacBook Pro 15inch with 2.8Ghz CPU, 16GB RAM, 1TB Storage and 460DGPU, and almost fully speced out MacBook Pro, currently on the latest MacOS High Sierra version as of 01/19/2018.



Since November 2017, I have had 5 issues with this laptop: Speaker failure, Keyboard noise, Hinge noise, Popping noise, and speaker issues once again. I have taken this laptop into the laptop a total of three times in three months. Due to the issues mentioned, It has led me to believe that this laptop is a "lemon" and has lost my confidence. I requested a refund or exchange at the apple store in my area (Miami - Dadeland Apple) and I was told by the senior manager at the store that my current situation is not cause enough to warrant a refund or exchange at this time. After this response, I asked what would warrant a refund, and was given a non clear answer: "it depends on the situation"



My question to the community is to ask what you think of this situation, what can i do. Has anyone encountered this situation before. What would have to happen for me to obtain a refund or exchange for this laptop.



Best.

 

[casperes1996]

I'm confused as to how they judge this. I've heard stories of exchanges after 3x issues, or hell even on the first go.
Though I've never had to go through any of this myself

 

[Samuelsan2001]

Hi Community,



I own a 2016 MacBook Pro 15inch with 2.8Ghz CPU, 16GB RAM, 1TB Storage and 460DGPU, and almost fully speced out MacBook Pro, currently on the latest MacOS High Sierra version as of 01/19/2018.



Since November 2017, I have had 5 issues with this laptop: Speaker failure, Keyboard noise, Hinge noise, Popping noise, and speaker issues once again. I have taken this laptop into the laptop a total of three times in three months. Due to the issues mentioned, It has led me to believe that this laptop is a "lemon" and has lost my confidence. I requested a refund or exchange at the apple store in my area (Miami - Dadeland Apple) and I was told by the senior manager at the store that my current situation is not cause enough to warrant a refund or exchange at this time. After this response, I asked what would warrant a refund, and was given a non clear answer: "it depends on the situation"



My question to the community is to ask what you think of this situation, what can i do. Has anyone encountered this situation before. What would have to happen for me to obtain a refund or exchange for this laptop.



Best.

Usually its the same problem 3 times, I would escalate your issue though as 5 times in 3 months is far too many even if different issues. Contact apple direct and say you aren't satisfied with the service at the store.

 

[Natzoo]

Usually its the same problem 3 times, I would escalate your issue though as 5 times in 3 months is far too many even if different issues. Contact apple direct and say you aren't satisfied with the service at the store.

Apple support is extremely helpful and is free if you have apple care (i think its like 30 bucks if it isnt). But tell them its been there 5 times in 3 months and all the problems, and want an exchange/refund.

 

[Zorn]

I don't think they ever give you a cash refund, but an exchange out for the current same model.