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What did you try from that thread? And have you tried the method I posted?

Okay, I tried it again and it worked. Thank you so much!
I've also figured out this other thing is from some program called arcsoft I deleted. I have no idea what it is or when/why I installed it. All I know is that when I click on that thing a Windows 2000-like window pops up wanting me to sign up for some membership..?
 
Okay, I tried it again and it worked. Thank you so much!
I've also figured out this other thing is from some program called arcsoft I deleted. I have no idea what it is or when/why I installed it. All I know is that when I click on that thing a Windows 2000-like window pops up wanting me to sign up for some membership..?
Follow the directions in the link I posted to remove all components of arcsoft.
 
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