What Mac OS was installed originally? And if it was Mac OS X, was he using Classic in it before?
Saving the Mac OS 9.2.2 System Folder in some way (I keep a backup on a CD) is the first thing that you should do before upgrading someone... specially if you are taking them from Mac OS 9 to Mac OS X for the first time.
The regular install of Mac OS X does not remove the Mac OS 9 System Folder... but an Erase and Install sure will. And if you didn't make sure that the Mac OS 9 disk drivers were installed on the erased drive, then the Mac OS 9 Install CD isn't going to be able to install on (or see for that matter) that volume if you boot from it.
So, as you seem to already know (at least now), you can drop a 9.2.2 System Folder onto a Mac running Mac OS X and tell Classic to use that. You just have to either find a 9.2.2 System Folder or (if you didn't include the Mac OS 9 disk drivers) start over on his system with Mac OS 9 (bring it up to 9.2.2) taking care this time not to delete anything important during the installation steps for Mac OS X.
Best of luck.