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Louiss97

macrumors newbie
Original poster
Mar 9, 2020
4
0
Hi All.
Have rather huge problem. Ok where to start. Non of my media on iPhone 11 works. Both cameras black screen, YouTube, Facebook or any other video is unplayable, no sound and speakers don’t work as well. The only thing that work just safari browser. What I did to solve this? Countless hours on my spare phone with Apple support. Phone was sent for repairs just for them returning phone with answer that they can not replicate the issue. Phone was working fine after returning just two weeks later done exactly same again. Back to Apple support. There diagnostics uncovered camera problem. Yet as I said above nothing else except safari works as well. Restored phone to factory settings with Apple support. They told me to set iPhone as new. Everything working again. No problems as they ran diagnostics. But I did this before. And every time after that phone works for two weeks and it is same again. Fed up. Phone is only 5months old. And I having this issue for the last two months.
Really need some answers.
 
I would suggest you ask Apple to replace the phone under warranty... If they don’t, keep escalating it until you get someone who will get you a replacement..
 
Hi All.
Have rather huge problem. Ok where to start. Non of my media on iPhone 11 works. Both cameras black screen, YouTube, Facebook or any other video is unplayable, no sound and speakers don’t work as well. The only thing that work just safari browser. What I did to solve this? Countless hours on my spare phone with Apple support. Phone was sent for repairs just for them returning phone with answer that they can not replicate the issue. Phone was working fine after returning just two weeks later done exactly same again. Back to Apple support. There diagnostics uncovered camera problem. Yet as I said above nothing else except safari works as well. Restored phone to factory settings with Apple support. They told me to set iPhone as new. Everything working again. No problems as they ran diagnostics. But I did this before. And every time after that phone works for two weeks and it is same again. Fed up. Phone is only 5months old. And I having this issue for the last two months.
Really need some answers.

Let’s start with where did you buy the iPhone from and Was this phone purchased factory new?
 
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