Hey everyone,
My husband had his phone replaced three times. Every replacement with a problem. First had glue coming out from around the screen. The second had the home button stop working. Now the most recent. 6 months ago. The battery is now swelling. Pulling the screen away from the casing. Apple is saying he has to pay to replace the whole device now that his AppleCare+ is up. I argued that they guarantee their batteries for 500 cycles. They said since it’s a replacement the phone is only covered for 3 months. So they clearly do not think their replacement devices are good quality because they don’t even stand behind them with the basic 1 year warranty like a new phone.
I am very upset with their customer service as of right now. His battery is reading 59% health, swelling. The phone is “new” as of this past March.
Anyone else experience such issues? I feel that Apple should be made to support them for the basic one year as you are now starting with a “new to you” device.
My husband had his phone replaced three times. Every replacement with a problem. First had glue coming out from around the screen. The second had the home button stop working. Now the most recent. 6 months ago. The battery is now swelling. Pulling the screen away from the casing. Apple is saying he has to pay to replace the whole device now that his AppleCare+ is up. I argued that they guarantee their batteries for 500 cycles. They said since it’s a replacement the phone is only covered for 3 months. So they clearly do not think their replacement devices are good quality because they don’t even stand behind them with the basic 1 year warranty like a new phone.
I am very upset with their customer service as of right now. His battery is reading 59% health, swelling. The phone is “new” as of this past March.
Anyone else experience such issues? I feel that Apple should be made to support them for the basic one year as you are now starting with a “new to you” device.
