iPhone 12 Pro Max I got replacement phone issue with sim

[Alexrat1996]

I got my 12 pro max replacement exchange from the sales team and the new sim card not working but I do have an old sim card what can I do?

 

[C DM]

I got my 12 pro max replacement exchange from the sales team and the new sim card not working but I do have an old sim card what can I do?

Have you tried using the SIM that you have?

 

[Runs For Fun]

The new SIM probably needs activated. You could try your current one.

 

[Alexrat1996]

Have you tried using the SIM that you have?

nope there one inside it

 

[spikeymike]

So take it out and put in your old SIM card and see what happens.

You need to at least attempt some trouble shooting steps.

 

[Shadowbech]

When you first boot your device and go through the set up, it should prompt you to enter your carrier info. Did that screen not show up?

 

[Alexrat1996]

When you first boot your device and go through the set up, it should prompt you to enter your carrier info. Did that screen not show up?

it did nothing after didnt show signal bars

 

[Runs For Fun]

nope there one inside it

Remove it and put your old one in.

 

[Shadowbech]

it did nothing after didnt show signal bars

Have you tried plugging into your iTunes (if you have PC)?

 

[Alexrat1996]

Have you tried plugging into your iTunes (if you have PC)?

I have a macbook pro 2019 and att chat ended chat online with no help after I gave them the digits they needed

 

[Shadowbech]

I have a macbook pro 2019 and att chat ended chat online with no help after I gave them the digits they needed

And you tried inserting your old SIM card in there from the other 12 Pro Max you had before you returned that one?

 

[Alexrat1996]

And you tried inserting your old SIM card in there from the other 12 Pro Max you had before you returned that one?

no luck and not even my apple care plus its not even on the old iphone.

 

[Alexrat1996]

Update old sim work apple care plus and IUP transfer no luck will call tomorrow

 

[Shadowbech]

It's odd how they processed this one because if I remember correctly, you posted about an issue and you called apple and that they would to a exchange/replacement without having to cancel your iUP. I don't think it could be done this way. Technically you were supposed to return, wait for them to process the refund, and cancel out your iUP, and you start up a new iUP.

 

[Alexrat1996]

It's odd how they processed this one because if I remember correctly, you posted about an issue and you called apple and that they would to a exchange/replacement without having to cancel your iUP. I don't think it could be done this way. Technically you were supposed to return, wait for them to process the refund, and cancel out your iUP, and you start up a new iUP.

It is and I’m talking to a senior advisor now

 

[Alexrat1996]

My Citzen one loan isn’t closed

 

[Alexrat1996]

It's odd how they processed this one because if I remember correctly, you posted about an issue and you called apple and that they would to a exchange/replacement without having to cancel your iUP. I don't think it could be done this way. Technically you were supposed to return, wait for them to process the refund, and cancel out your iUP, and you start up a new iUP.

What I hear it’s done a different way since the shipping department did the replacement everything in my order correctly.