ok, so i went to update my 5g ipod to the latest software today and when i connected my ipod, it updated but the ipod never fully reset. i disconnected the ipod and held down the menu and center button to reset it and i got the apple symbol. but the apple symbol went away after about 5 seconds and now i can't even get anything to turn on. i've connected it to the computer and an outlet and nothing. is it dead, if it is how do i go about getting it fixed (apple's customer service site is hard to navigate). am i missing something?