iBook kernel panics: veterans, I need your help

[DNH]

Hi,
I usually just lurk around the forums here and absorb what I can, but recently I've become a bit annoyed with my iBook and kernel panics. It happens nearly every time I try to import music into iTunes. I'll get 2-3 songs into the import and it freaks out, giving me the 'You need to restart your computer...' screen. I don't recall having this issue prior to sending in my iBook to have the logic board replaced, so I suspect it may be hardware related. Just FYI, the first time I noticed it was the day I got my machine back and tried to gzip a bunch of directories. It crashed a bunch of times subsequent to that, prompting a re-install from scratch and now it seems to crash importing music to iTunes. Any ideas???

iBook G3 900MHz 14.1"
640 MB ram
Combo drive

 

[latergator116]

How long have you had the new logic board for? Because, It could possibly be the motherboard. Try giving apple a call and see what they have to say about it. Good luck.

 

[blue&whiteman]

this won't help you but I have some thoughts that apple should maybe use.

lots of people seem to have problems with new apple computers and it makes you think that the quality control person in the factory is taking really long breaks or something.

all this is bull. when someone buys a new mac they don't buy it so they can use it for a little while and they be without it for a week or 2 or 3 while apple fixes it. DO IT RIGHT IN THE FACTORY!!!

when you pay good money for something it should work perfectly. period

I have noticed over the last 4 years or so that apples quality control is really starting to suck bad. just look at all the threads here of people having serious problems with new macs. unacceptable!

 

[DNH]

How long have you had the new logic board for? Because, It could possibly be the motherboard. Try giving apple a call and see what they have to say about it. Good luck.

The logic board was replaced in january this year. Apple said the old one was fine, but the person at the shop, who sent the machine in, said they knew it was not, and fixed it for me. I've been suspect of the work done in the shop since day one. For instance, I can no longer retrieve my serial number via the 'about this computer' option. Think I'll call the shop tomorrow.

 

[alset]

The problems you describe are almost definitely hardware. You should be polite but very firm in demanding that Apple review the iBook, locate the problem, repair it, and test it as much as possible before returning it to you. My experience has been that Apple does a great job with service, so let's hope that the former trouble was a fluke.

Dan

 

[blue&whiteman]

The problems you describe are almost definitely hardware. You should be polite but very firm in demanding that Apple review the iBook, locate the problem, repair it, and test it as much as possible before returning it to you. My experience has been that Apple does a great job with service, so let's hope that the former trouble was a fluke.

Dan

thats a good way to go about it but isn't it wrong that he has problems in the first place? it should just work. i'm sure he didn't buy it so it can sit in the repair shop.

 

[DNH]

Think I'll call the shop tomorrow.

Dropped the machine off last night at the shop. Should hear about it later this week and will post back with info, for reference. I hate not having my Mac...

 

[DNH]

In case anyone is interested, I got my iBook back today. It was sent in to apple and had the logic board replaced again. Hopefully for the last time. I'll post back if anything still acts fishy.

 

[janey]

did you know apple stress tests/does quality assurance tests on most if not all computers they sell?

Honestly, it seems like you all are overestimating Apple. Their computers are not more expensive, nor are they more damage-prone than any other computers. Its a fact of life: things break. Live with it. I'm just glad AppleCare is still a better alternative to the crap that Dell/Sony/Gateway, etc. has for their customers.

 

[humantech]

try this

Remove any extra ram- Ram is a beast, and will not generally kick any errors in hardware tests. What you are describing really sounds like it could be ram or logic board- if its a new logic board, chances are good that the Ram was the initial culprit , and the shop replaced the logic board to get the highest level payout from apple on the repair ( without pulling the ram)
also - do you have a standard software install or have you tweaked your system in some way at a system level ( just checking)-
I am warranty certified, an Apple specialist , a paid consultant and a mac freak since they were Apples.
good luck !