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iBook logic board, apple will not repair

A

Arkillion

macrumors newbie
Original poster
Mar 30, 2004
26
0
Denver, CO
I have a friend who has an iBook that no longer sends "proper" output to the monitor. In a regular boot it is black, with the T key boot (forget name of boot) it produces a very scrambled image. I am almost certain that it is due to the problem running around that caused apple to offer the extended logic board repair program on the iBook's. http://www.apple.com/support/ibook/faq/ Her serial number matches, it was purchased about a year ago, and she bought the 3 year apple care protection warranty.

However when we go into the apple store and talk to someone at the genious bar, they refuse to repair it because there is a chip in the audio out port. I have had 2 ipods, and both of them have had this happen to them, they are fine. This part seems to be pretty flimsy, as I have a very hefty case on my latest ipod. They say that it is connected to the logic board and therefor will not repair. They take notes that are stored somewhere, so if we go back in and get a different person, they just read the notes and tell us the same thing. I am quite sure that its not the sound port causing the problem but can not prove it, this would be too expensive of a repair for her to pay for. Does anyone have any suggestionis?
 
that's ridiculous, esp. if your friend has applecare.

go back, talk to them and firmly but calmly insist that whatever the cause of the problem is, it's NOT your friend's problem to figure it out. it's THEIRS.

if audio port got damaged by neglect and it's the cause of the problem, then the genius has a case. otherwise, they have the responsibility to diagnose the problem since your friend has a warranty.

ask to talk to someone higher up if the need be.
 
jxyama said:
that's ridiculous, esp. if your friend has applecare.

go back, talk to them and firmly but calmly insist that whatever the cause of the problem is, it's NOT your friend's problem to figure it out. it's THEIRS.

if audio port got damaged by neglect and it's the cause of the problem, then the genius has a case. otherwise, they have the responsibility to diagnose the problem since your friend has a warranty.

ask to talk to someone higher up if the need be.
Click to expand...

How else would an audio port (which is flush with the case) get cracked? That thing would have to take some HUGE abuse for the audio port to get chipped. I hate to think how much force it would take to chip it. I think Apple has a valid argument here.
 
when i had my logic board replaced they required me to go through a series of diagnostics before they would let me get it fixed. they should do the same thing with you. if they go through the diagnostic procedure and determine it is something else, the apple care should take care of the problem. call instead of going in and ask for a specialist to go over the problem (if they site the notes the previos person left) i call more than i actually go to an apple store, and they are usually really nice to you if they know you have apple care.
 
crazzyeddie said:
How else would an audio port (which is flush with the case) get cracked? That thing would have to take some HUGE abuse for the audio port to get chipped. I hate to think how much force it would take to chip it. I think Apple has a valid argument here.
Click to expand...

but is it the cause of other problems? apple customers should not have to prove the cause of the problem to receive service, esp. with ext. service warranty like applecare. the correct thing for apple to do is, disgnose the problem and find the cause. if it's the audio port chip, then they can refuse to fix it on the basis it was abused. but i believe apple should be responsible enough to at least diagnose the problem.
 
Alright, I think I'll give them a call when I get home. It seems like the people at the genioius bar should be high up enough to make some pretty big calls. He kept it over night the 2nd time we took it in to check with someone to see if it could be sent in for service, but he said it couldn't.

It seems like if you had a plug in that port, and someone pushed into whatever was plugged in, it would snap that circle pretty easy, but maybe I am wrong, its just that always see that port broken.
 
crazzyeddie said:
How else would an audio port (which is flush with the case) get cracked? That thing would have to take some HUGE abuse for the audio port to get chipped. I hate to think how much force it would take to chip it. I think Apple has a valid argument here.
Click to expand...

I disagree here. My wife's iBook had a chip in the audio port from nothing more than plugging in taking out her headphones. Her computer NEVER left the house and was on a table or her lap when it use. Never dropped, etc. The port just cracked from normal use.

This would have nothing to do with the logic board and the screen problems. As was said previously, you should call AppleCare and escalate this however high you need to to get it fixed.
 
This is almost exactly what happened to me, except my ethernet port was damaged and my problem was that the machine didn't take power from the adapter. As you can see from my signature, they didn't fix it.

The problem I was having actually turned out to be a loose cable. :eek: They wanted to charge me $700 to fix it. I'm going to call them one of these days and try to get some of my AppleCare refunded.
 
I would think that the audio port would be hard to chip unless it was banged into quite brutally. However, I still believe they should find out the cause of the problem before they tell you they can't do it because the cause of your problem may not be related to the port at all.

Horrible stories. Seriously. I wonder why I even got Applecare in the first place? I put my rev B 12" PB on my home insurance for $20 a year (Cdn dollars) and there's no deductible. It covers everything, including accidents and theft. I don't know if losing it or damaging it from misuse would allow me to make a claim successfully, but I'm sure its still better than Applecare.

Of course, I'm just a dope that I would probably get Applecare if I were to get another PB. :rolleyes:
 
hey, a friend of mine had the audio port on his ibook chip - simply from normal usage, plugging and unplugging headphones. later on when it got the logic board problems - they replaced it no worries. i have no idea why they are telling you that a cosmetic problem (broken audio port) is reason to not replace a logic board - i really hope they aren't suggesting that its a cause or anything like that. anyways, best of luck getting it repaired. :)
 
Having one of these iBooks and iPods with this kind of jack, the headphone jacks ARE very easy to break/crack/damage. Mine is cracked- in fact, it stopped working once. Apple replaced my logic board without whining when it needed replacing, however.

-ajmbc
 
" Apple replaced my logic board without whining when it needed replacing, however."


<sigh> my logic board went bad right in front of me last night... I took it to Apple & they assured me they have the problem fixed... They told me that they haven't seen any multiple logic board replacements... lol... I took them over to the Apple web site support page on the computer next to us & showed them the people complaining of being on their 3rd & 4th LB's... They said they have it fixed... I said they denied it was a problem the day before they announced the replacement plan... Sad to say, but I've lost faith in my machine... I thought that day would never come with a Mac..:-(
 
My imacs pro audio port too broke/chipped from regualar use..apple sucks they said it was my foult even though it wasnt...bastards.....now im saving 700+ to replace motherboard.....i dont have to replace it but i am going to because i love my imac...
 
applemacdude said:
My imacs pro audio port too broke/chipped from regualar use..apple sucks they said it was my foult even though it wasnt...bastards.....now im saving 700+ to replace motherboard.....i dont have to replace it but i am going to because i love my imac...
Click to expand...

My iBook audio connector is also chipped - regular use, never dropped, etc.
 
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