So I recently got a new iPhone 5 because my old iPhone 5 had cracked and I had the apple care + so I paid the fee and got a new one. I went to restore from my iCloud that backed up an hour before I got the new phone. About a year before all of this happened I switched my iCloud and Apple ID to a new email address and the old ones were deactivated. My iCloud was backed up using my new sign in info. When I signed in to restore my phone in the initial step, I signed into the correct ID and password. When the phone went through the first installation steps, it took me to my home screen and this is where things were wrong. It asked me to sign into my old apple ID and iCloud accounts, even though they are deactivated and don't work. When I go to Settings<General<iCloud, it has my old account signed in for some reason and I cannot switch it over to the correct one because the phone is restoring still.
I normally would just wait for the restore to finish, delete the iCloud account and then sign into the correct one, BUT the restore process freezes on the last two apps, and doesn't download any of my photos. It just sits there and says "Downloading 0 of 367" and does not begin.
I've tried the restore process on multiple different wifi's, including the apple store and the same thing happens each time. The "Genius" bar said they had never seen this happen before and told me to keep trying the process. I also spoke with the apple support on the phone and they were no help as well. I've tried rebooting the phone multiple times but the restore still steems stuck.
Does anyone have any suggestions for me or are my photos all lost? I now know I should've backed up to iTunes but thats in the past.
TIA
I normally would just wait for the restore to finish, delete the iCloud account and then sign into the correct one, BUT the restore process freezes on the last two apps, and doesn't download any of my photos. It just sits there and says "Downloading 0 of 367" and does not begin.
I've tried the restore process on multiple different wifi's, including the apple store and the same thing happens each time. The "Genius" bar said they had never seen this happen before and told me to keep trying the process. I also spoke with the apple support on the phone and they were no help as well. I've tried rebooting the phone multiple times but the restore still steems stuck.
Does anyone have any suggestions for me or are my photos all lost? I now know I should've backed up to iTunes but thats in the past.
TIA