the apple store to get a replacement, or do I have to return it to amazon?
For me, a big reason for buying from Apple is if there is something seriously wrong when it arrives, Apple will replace it promptly. You can go to the Apple store and if one is in stock they will replace it on the spot.
Amazon is another story; you have to wade through their telephone game, then hopefully get someone to help you; it's luck of the draw. Usually they will replace it, but it takes longer than going to Apple. I've never been happy with Amazon returns.I wouldn't buy a Mac from Amazon and I wouldn't buy anything that cost over $ 500 from them.
the apple store to get a replacement, or do I have to return it to amazon?
your experience is exactly the opposite to my experience. apple never replaces but fixes so you're out of a computer for several days or weeks.
the only advantage of buying in the apple store is that you can walk in and you don't have the hassle of shipping/recieving (but you have to pay sales tax).
Apple will replace a brand new DOA. Maybe you have better luck than I do at Amazon.
For me, a big reason for buying from Apple is if there is something seriously wrong when it arrives, Apple will replace it promptly. You can go to the Apple store and if one is in stock they will replace it on the spot.
Amazon is another story; you have to wade through their telephone game, then hopefully get someone to help you; it's luck of the draw. Usually they will replace it, but it takes longer than going to Apple. I've never been happy with Amazon returns.I wouldn't buy a Mac from Amazon and I wouldn't buy anything that cost over $ 500 from them.
You can take it to the Apple Store, but they're probably going to repair it instead of replace it.
I can confirm from first hand experience that a faulty MacBook Air that I received from Amazon was replaced with a brand new model when I took it to the Apple Store. I even watched them open up the shrink wrap, lift off the top box, and hand me the brand new unit.
The funny thing is that there was only one small problem with the F key. It didn't register properly. I actually wanted them to fix it since I had a Samsung screen and a Samsung SSD but he said because I just received the computer the day before, they would just give me a new one.
I got to keep my original box and all accessories. They simply gave me the new Air and printed up an Apple receipt so if something happens to it, I have to bring it back to Apple and not Amazon. The only slight negative is that the serial number on the box no longer matches the serial number on the Air.