Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
If i cancel my free case
- Thread starter maxamo
- Start date
- Sort by reaction score
I have just spoken to someone on apple chat and they said that if you ring customer services they will find out for you. It would be much apreciated if someone could ring to find out as i have no access to a phone at the moment
I believe the number is 0844 209 0611
I called customer service, and was on hold for like 20 minutes
I told them I made a mistake and wanted to change my order
At first they told me i had to call back when the cases where available. I told them the speck pixelskin is available. Then i asked if I could just cancel and then place a new order.
Apparantely nobody knows, the rep kept checking with a supervisor and he could not give me a clear answer. He had me on hold for another 15 minutes and then ended up telling me he would call me back when he had an answer.
That was 2 hours ago. Not going to hold my breath here on this one. I guess I will call back on monday. Dont have time to hold for 30 minutes again.
Anyone else get another answer?
I told them I made a mistake and wanted to change my order
At first they told me i had to call back when the cases where available. I told them the speck pixelskin is available. Then i asked if I could just cancel and then place a new order.
Apparantely nobody knows, the rep kept checking with a supervisor and he could not give me a clear answer. He had me on hold for another 15 minutes and then ended up telling me he would call me back when he had an answer.
That was 2 hours ago. Not going to hold my breath here on this one. I guess I will call back on monday. Dont have time to hold for 30 minutes again.
Anyone else get another answer?
Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16)
Curious as well. Keep us updated.
Curious as well. Keep us updated.
Still waiting for a call back.
I will follow up again tomorrow. Their customer service should be open tomorrow.
Just noticed the invoice which they emailed says you can log in to make changes.
It allows me to cancel my order, but no option for changing the case.
Im not going to cancel until I speak to someone.
I will follow up again tomorrow. Their customer service should be open tomorrow.
Just noticed the invoice which they emailed says you can log in to make changes.
It allows me to cancel my order, but no option for changing the case.
Im not going to cancel until I speak to someone.
Ok just called customer service.
They said to change the case a supervisor has to do it.
Doing it online may not allow you to place another order.
She took all my info, such as what case i ordered and what case I want, and she forwarded it to a supervisor. Supposedly the supervisor will call me back with in 2 days to let me know the order has been changed.
So I will have to wait for now.
They said to change the case a supervisor has to do it.
Doing it online may not allow you to place another order.
She took all my info, such as what case i ordered and what case I want, and she forwarded it to a supervisor. Supposedly the supervisor will call me back with in 2 days to let me know the order has been changed.
So I will have to wait for now.
Just got a call back from apple, they told me my order had been changed.
I logged on and checked my order and sure enough its been changed to the incase snap case, and as an added bonus my delivery estimate is now september 2 instead of september 8.
If you guys need to change the order just call apple customer service.
I logged on and checked my order and sure enough its been changed to the incase snap case, and as an added bonus my delivery estimate is now september 2 instead of september 8.
If you guys need to change the order just call apple customer service.
What was your first case?
I want to change from the Belkin Shield Micra - Clear to the Pixelskin HD
do you think i should or not?