I'd think they were taking the p1ss!
We are family, apparently...
Dear Colin,
This is ******, with a courtesy follow-up. I haven't heard from you and wanted to make sure that your request was handled to your satisfaction. You've truly been a remarkable asset to the iTunes Store Family and as such I don't want to leave you without any type of resolution, so if you do not respond, I will be closing this request.
I hope that you continue to enjoy the iTunes Store and would like to thank you for being such a wonderful member of our family. If you find yourself with any other questions or concerns, please do not hesitate to send me an email. Have a wonderful day!
Respectfully,
*******
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare Survey email; any feedback you provide would be greatly appreciated.
We are family, apparently...