Im after a bit of help from the people at MacRumours!

[Messy]

Hi guys,

Hopefully if i explain my situation someone here can help.

Im a new Mac owner, admitidly, on my second Mac now.

About a week ago I bought my girlfriend a MacBook Pro 13" for her birthday as recently she has been using mine (i also only got mine a few weeks ago!) and she fell in love with the things.

I bought it off eBay, and the seller quoted the spec of a Mid-2009 model, with a 2.53ghz Processor, and 4GB RAM.

It was delivered a few days ago, and in fact it is the spec of a 2.26ghz model, with 2GB RAM.

She isn't fussed, but obviously im a little annoyed. I contacted the seller and well, quite simply they have been completely rude and are refusing to help.

I put in a dispute with PayPal and they have responded requesting for confirmation of the spec that was sent to me, which should be from an unbiased source, a repair shop or distributer.

They also state:

Please provide some supporting documentation for this claim by 14 Jan 2011.

Im confident PayPal will side with me, as the spec is totally different to the one that was advertised.

Im asking for your help guys as the 14th is Friday, and i work about 12 hours a day, i simply cannot obtain this documentation before their deadline.

Is there anyone here that works for a company that could help me with such a thing, or maybe works for Apple?

I can provide my machines serial number, which, by entering it into the Apple website should bring up the full spec of the machine.

I need someone to draft a letter, or something that i can forward to PayPal before Friday, simply stating "This is the spec, this was the difference in price when new, blah blah".

Does anyone work in the IT Industry? Or Apple?

I am really hoping someone here can help, i've been ripped off and fear if i cannot provide this information PayPal will not side in my favour. I have contacted them and asked if the serial number alone would suffice, but they are adamant that they need this in the form of a letter as explained above.


Thanks in advance everyone. I really do hope someone can help!

Aaron

 

[emw]

I'd think that you could draft the letter to PayPal in less time than it took you to put together this post

In regards to the specs, would it suffice to go to System Profiler apple: menu - About this Mac - More Info...) and print out the specs and use that to send to PayPal?

 

[Messy]

I'd think that you could draft the letter to PayPal in less time than it took you to put together this post

In regards to the specs, would it suffice to go to System Profiler apple: menu - About this Mac - More Info...) and print out the specs and use that to send to PayPal?

Unfortunately (and to an extent i can see why) they require the information from an unbias source, like a IT specialist, or dealer etc.

In order to continue with the investigation of your complaint, we must request documentation to confirm that the item you received is damaged or significantly not as described.

This documentation should be from an unbiased third party, such as a dealer or repair shop, and should detail the extent of the damage or confirm that the item you received is significantly different from what the seller advertised. This third party should be someone who is qualified to appraise the item you received.

Please do not proceed with any repairs or alterations to the item until the case has been decided.

The information should be on a letterhead that includes the name, address, and phone number of the appraiser so that we may contact them if we require additional information. We are unable to reimburse you for any costs associated with obtaining this documentation.

 

[roadbloc]

I think you've been had. Unlucky.

 

[emw]

Asking one of us to validate it over an internet forum puts us in a bad spot - if (and don't take this wrong) you're not above-board on this and we were to give you a note on company letterhead with our name on it based solely on what you've told us in your mail, then we'd be taking a significant risk. Even assuming you are above-board (which is the more likely scenario), we couldn't really tell PayPal much if they contacted us - our only knowledge of the device is what you're telling us, unfortunately. We can't hold it ourselves and evaluate it.

If there's an Apple Store near you, or Best Buy or something, I'd bring it there and explain the situation to them and see if they'd be willing to print out the system specs on their letterhead along with a note.

 

[Apple OC]

You may have to find a way to get to some qualified source before the 14th.

Even though the folks here on MR are extremely helpful with problems concerning Apple products.

What you are requesting sounds a little on the unethical side.

Good luck

 

[Messy]

I think you've been had. Unlucky.

If you don't have anything useful to say...

Asking one of us to validate it over an internet forum puts us in a bad spot - if (and don't take this wrong) you're not above-board on this and we were to give you a note on company letterhead with our name on it based solely on what you've told us in your mail, then we'd be taking a significant risk. Even assuming you are above-board (which is the more likely scenario), we couldn't really tell PayPal much if they contacted us - our only knowledge of the device is what you're telling us, unfortunately. We can't hold it ourselves and evaluate it.

If there's an Apple Store near you, or Best Buy or something, I'd bring it there and explain the situation to them and see if they'd be willing to print out the system specs on their letterhead along with a note.

Yep, i do appreciate that. I understand that if i do provide you with the serial number, there is no way you can say for sure that its the one i actually have in hand.

Given the situation im in, it'd be silly not to ask here though, im hoping someone can help, even if it is a long shot.