IMAGE CAPTURE - Import error (-9937)

[fluffs]

I got an iMac 2011, running OS X El Capitan 10.11.6
Never had a problem with Image Capture before, until recent iPhone update iOS 16.0.2, and now i can't download images, or video's.
I get Import error (-9937)
I have sort to try find reason, and solution, but none work, or are recent to this problem.

 

[bogdanw]

You probably need a software update that was not released for or installed on your system.
There were reports of failed software updates in Monterey too https://forums.macrumors.com/thread...o-connect-to-iphone-fails-to-install.2360866/

 

[fluffs]

You probably need a software update that was not released for or installed on your system.
There were reports of failed software updates in Monterey too https://forums.macrumors.com/thread...o-connect-to-iphone-fails-to-install.2360866/

Sorry, i can't see anything here that would help, the IMAGE CAPTURE - Import error (-9937)

 

[bogdanw]

Connect your iPhone (iOS 16.0.2) to your iMac (El Capitan 10.11.6) and open iTunes. Is any message displayed regarding a software update?

 

[fluffs]

Connect your iPhone (iOS 16.0.2) to your iMac (El Capitan 10.11.6) and open iTunes. Is any message displayed regarding a software update?

Both - No updates available - Software up to date.

 

[fluffs]

Obviously it's an issue with the recent iPhone update iOS 16.0.2 up date,
as since then, i can't download images, or video's from Image Capture.

 

[bogdanw]

Obviously it's an issue with the recent iPhone update iOS 16.0.2 up date

iOS 16.0.3 is available https://support.apple.com/kb/HT213480

 

[ignatius345]

Off topic, but thanks for reminding me about Image Capture. It's always been a super underrated little utility.

 

[SQ25]

Hey IOS 16.1 fixed it!!!! 😃
😃😃

 

[Messi348]

Hey IOS 16.1 fixed it!!!! 😃
😃😃

Are you sure? Have you faced same error?

 

[SQ25]

Are you sure? Have you faced same error?

I can use Photos as before again, no problem importing images from iPhone 13 Pro Max! !!

 

[rachel76225]

You probably need a software update that was not released for or installed on your system.
There were reports of failed software updates in Monterey too https://forums.macrumors.com/thread...o-connect-to-iphone-fails-to-install.2360866/

Hi I am getting the same error. My iMac OS is High sierra 10.13.6. My iPhone 13 Pro Max has iOS 16.
I have researched the error and taken all the steps and I still get the error. Please advise. Thank you!

 

[bogdanw]

Hi I am getting the same error. My iMac OS is High sierra 10.13.6. My iPhone 13 Pro Max has iOS 16.
I have researched the error and taken all the steps and I still get the error. Please advise. Thank you!

Try to install CoreTypes.pkg & MobileDeviceOnDemand.pkg

http://swcdn.apple.com/content/downloads/61/01/012-67717-A_4GS4UH03Q9/8myn3t2702w8i0oooq1bi5yr7n8g6qbb0w/CoreTypes.pkg

http://swcdn.apple.com/content/downloads/61/01/012-67717-A_4GS4UH03Q9/8myn3t2702w8i0oooq1bi5yr7n8g6qbb0w/MobileDeviceOnDemand.pkg

Reboot your Mac.