iPhone XR iMessages not transferring to new phone

Chargr

macrumors 6502
Got a new iphone (XR) with a new phone number and for some reason all of my original messages (from a 6S PLUS) do not appear on my new phone?

i backed up and restore, and 0 messages.
I made sure messages was enabled under iCloud to be downloaded.

Anything else?
 
Settings/Apple ID/iCloud/turn ON messages

Should back those up to cloud. Sounds like messages backup wasn’t ON.
 
Out of curiosity did you just do this because sometimes downloading takes a little while?

Straight from Apple:

About your Messages and Voice Memos data
With Messages in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren’t included in your backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.
If you turn off Messages in iCloud, your text messages and attachments no longer upload automatically, but they save in your next iCloud Backup and download in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi.
Sometimes, if you restore a device from a backup of another kind of device, your Messages and Voice Memos won’t restore. For example, if you use an iPad backup to restore an iPhone, your Messages and Voice Memos may not appear on the iPhone.
If your information is still missing after you restore, you can try to restore from a different backup in iCloud or on your computer. Always back up your current data on your computerbefore you try to restore from iCloud Backup. “
 
During setup, if restore new phone from the backup of old phone, messages should come over to new phone. I have always had messages in iCloud sync set to Off. I still got messages to new phone, by restoring from old phone backup.

iCloud sync is not the same thing as backup. But they are interrelated. Messages for example cannot be manually turned off for a regular backup. But if you turn on iCloud sync for message, they will not be included in your regular backup.

** If you did not restore new phone from backup of old phone, should have gotten messages anyway if iCloud sync for messages was On on the Old phone (as well as new one). **

But if you had iCloud sync for messages Off on the Old phone, there will be no messages stored there to sync to new phone. In this case, your messages will be included in the old phone‘s backup.

** Edit: Didn’t see previous post when sent this. Based on reading it now, I am not sure about part in my post marked **

** Edit 2: Further research...Part marked ** in my post should work.
 
Last edited:
In the future, don't count on Messages transferring over to a new device. Messages was never intended to replace email, yet people try to use it like email - saving endless conversations that scroll forever & ever. It's best to get in the habit of deleting old messages every once in a while. I delete all of mine every week or so.
 
1) If iCloud sync for messages was enabled they are on the cloud and not in the backup.
2) Sign out/in to iCloud, put your device charging overnight with a good Wi-Fi.
3) If won't help - toggle iMessages sync and leave it charging for 2-3 hours with a good Wi-Fi.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Back
Top