Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

dnmetrigun

macrumors newbie
Original poster
Jan 21, 2008
5
0
hey guys, sorry if this is goona be an uber "noob" question but i just converted from pc to mac.

i've been trying to watch some of the clips on the apple website about the apple tv and macbook air. The thing is i downloaded quicktime but it only works if i download and save the clips then view it. But if i want to watch it with safari open it shows audio but no video, did i install it wrong or is there a simpler way to do it. lol:confused:
 
Well my first question is why did you reinstall QuickTime? Every Mac comes with QuickTime installed. That is if you mean you "updated" QuickTime.

Have you fully updated? Perhaps it's a rare permissions issue. Try firing up Disk Utility (/Applications/Utilities/Disk Utility.app) and repairing permissions.
 
anybody know or can be of help? i need to use the quicktime player for my professors website learning genetics help me please
 
No video sounds like a codec problem... which would be really weird to be happening with stuff on Apple's site, since that all uses built-in QuickTime codecs. If the clips play ok when downloaded and opened in QuickTime player, but don't display video in Safari, though, that's more likely to be the plugin.

Are there ANY videos that play properly in Safari?

Also, if you haven't already, download either Camino or Firefox and see if the videos work in either of those browsers. If so, that would point to a Safari problem, rather than QuickTime; if not, then it must be the QuickTime plugin that's acting weird.

Another thing that might help diagnose: When you say you "downloaded QuickTime," what specifically did you download? The "QuickTime 7.4 for Tiger/Leopard" from Apple's QuickTime site? (If so, it's worth keeping in mind that QuickTime comes built into the OS, so you can just run Software Update and you'll get the latest version automatically--no need to download manually.)

Assuming that's what you did, you might try re-downloading the installer (make sure it's 7.4) for the correct OS version and running it again--occasionally things can be fixed by a reinstall like that. Also run Software Update (Apple menu) to make sure everything else is at the latest version available.

Have you installed any other video players or QuickTime additions--say, VLC (its browser plug in can break QuickTime playback), Perian, DivX, or anything like that?
 
im just guessing so make sure you follow Makosuke's advice but try going into the quicktime preferences in system preferences and selecting use defaults in MIME settings under advanced.
 
okay so i installed firefox and it works on firefox so now its a safari issue. i set the MIME settings to default doesnt work on safari. its kinda funny how my work place the quicktime on the apples all work but mine doesnt..
 
open the Internet Plug-Ins folder in the main Library. are there two plugin files called QuickTime Plugin.plugin & QuickTime Plugin.webplugin? these are what Safari use to play QuickTime media. Firefox uses its own plugins.
 
it says this for safari:

Quartz Composer Plug-In
Web Kit plug-in that renders Quartz compositions. — from file “Quartz Composer.webplugin”.
MIME Type Description Extensions
application/x-quartzcomposer Quartz Composition qtz
iPhotoPhotocast
iPhoto6 — from file “iPhotoPhotocast.plugin”.
MIME Type Description Extensions
application/photo iPhoto 700
Java Plug-in for Cocoa
Java Switchable Plug-in (Cocoa) — from file “JavaPluginCocoa.bundle”.
MIME Type Description Extensions
application/x-java-applet;version=1.3 Java applet
application/x-java-jnlp-file JNLP Applications jnlp
application/x-java-applet;version=1.5 Java applet
application/x-java-applet;version=1.2 Java applet
application/x-java-applet;version=1.2.1 Java applet
application/x-java-applet;version=1.1.3 Java applet
application/x-java-applet;version=1.4.2 Java applet
application/x-java-applet;version=1.1 Java applet
application/x-java-applet;version=1.1.1 Java applet
application/x-java-applet;version=1.3.1 Java applet
application/x-java-applet Basic Java Applets javaapplet
application/x-java-applet;version=1.4 Java applet
application/x-java-applet;jpi-version=1.5.0_13 Java applet
application/x-java-applet;version=1.2.2 Java applet
application/x-java-applet;version=1.1.2 Java applet
Verified Download Plugin
Verified Download Plugin — from file “VerifiedDownloadPlugin.plugin”.
MIME Type Description Extensions
Shockwave Flash
Shockwave Flash 9.0 r115 — from file “Flash Player.plugin”.
MIME Type Description Extensions
application/x-shockwave-flash Shockwave Flash swf
application/futuresplash FutureSplash Player spl
QuickTime Plug-In 7.4
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.webplugin”.
MIME Type Description Extensions
audio/x-mp3 MP3 audio mp3,swa
audio/x-m4a AAC audio m4a
video/x-m4v Video (protected) m4v
image/x-jpeg2000-image JPEG2000 image jp2
video/flc AutoDesk Animator (FLC) flc,fli,cel
image/x-png PNG image png
image/x-sgi SGI image sgi,rgb
image/x-bmp BMP image bmp,dib
audio/x-m4p AAC audio (protected) m4p
image/jp2 JPEG2000 image jp2
audio/x-midi MIDI mid,midi,smf,kar
audio/x-mpeg3 MP3 audio mp3,swa
audio/3gpp2 3GPP2 media 3g2,3gp2
audio/mp4 MPEG-4 media mp4
video/sd-video SD video sdv
audio/ac3 AC3 audio ac3
video/3gpp 3GPP media 3gp,3gpp
audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/basic uLaw/AU audio au,snd,ulw
audio/mp3 MP3 audio mp3,swa
application/x-sdp SDP stream descriptor sdp
audio/mpeg3 MP3 audio mp3,swa
video/quicktime QuickTime Movie mov,qt,mqv
video/msvideo Video For Windows (AVI) avi,vfw
audio/midi MIDI mid,midi,smf,kar
image/x-macpaint MacPaint image pntg,pnt,mac
image/x-targa TGA image targa,tga
audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-m4b AAC audio book m4b
image/pict PICT image pict,pic,pct
image/x-quicktime QuickTime image qtif,qti
audio/x-gsm GSM audio gsm
audio/x-wav WAVE audio wav,bwf
video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo Video For Windows (AVI) avi,vfw
audio/x-caf CAF audio caf
application/x-mpeg AMC media amc
audio/x-aiff AIFF audio aiff,aif,aifc,cdda
image/png PNG image png
image/x-pict PICT image pict,pic,pct
video/3gpp2 3GPP2 media 3g2,3gp2
audio/wav WAVE audio wav,bwf
application/sdp SDP stream descriptor sdp
audio/aiff AIFF audio aiff,aif,aifc,cdda
image/jpeg2000-image JPEG2000 image jp2
audio/mid MIDI mid,midi,smf,kar
audio/amr AMR audio amr
application/x-rtsp RTSP stream descriptor rtsp,rts
audio/x-aac AAC audio aac,adts
image/tiff TIFF image tif,tiff
image/x-tiff TIFF image tif,tiff
audio/3gpp 3GPP media 3gp,3gpp
audio/aac AAC audio aac,adts
video/avi Video For Windows (AVI) avi,vfw
audio/vnd.qcelp QUALCOMM PureVoice audio qcp,qcp
audio/x-ac3 AC3 audio ac3
video/mp4 MPEG-4 media mp4
image/jpeg2000 JPEG2000 image jp2

QuickTime Plug-in 7.4
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
MIME Type Description Extensions
audio/x-mp3 MP3 audio mp3,swa
audio/x-m4a AAC audio m4a
video/x-m4v Video (protected) m4v
image/x-jpeg2000-image JPEG2000 image jp2
video/flc AutoDesk Animator (FLC) flc,fli,cel
image/x-png PNG image png
image/x-sgi SGI image sgi,rgb
image/x-bmp BMP image bmp,dib
audio/x-m4p AAC audio (protected) m4p
image/jp2 JPEG2000 image jp2
audio/x-midi MIDI mid,midi,smf,kar
audio/x-mpeg3 MP3 audio mp3,swa
audio/3gpp2 3GPP2 media 3g2,3gp2
audio/mp4 MPEG-4 media mp4
video/sd-video SD video sdv
audio/ac3 AC3 audio ac3
video/3gpp 3GPP media 3gp,3gpp
audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/basic uLaw/AU audio au,snd,ulw
audio/mp3 MP3 audio mp3,swa
application/x-sdp SDP stream descriptor sdp
audio/mpeg3 MP3 audio mp3,swa
video/quicktime QuickTime Movie mov,qt,mqv
video/msvideo Video For Windows (AVI) avi,vfw
audio/midi MIDI mid,midi,smf,kar
image/x-macpaint MacPaint image pntg,pnt,mac
image/x-targa TGA image targa,tga
audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-m4b AAC audio book m4b
image/pict PICT image pict,pic,pct
image/x-quicktime QuickTime image qtif,qti
audio/x-gsm GSM audio gsm
audio/x-wav WAVE audio wav,bwf
video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo Video For Windows (AVI) avi,vfw
audio/x-caf CAF audio caf
application/x-mpeg AMC media amc
audio/x-aiff AIFF audio aiff,aif,aifc,cdda
image/png PNG image png
image/x-pict PICT image pict,pic,pct
video/3gpp2 3GPP2 media 3g2,3gp2
audio/wav WAVE audio wav,bwf
application/sdp SDP stream descriptor sdp
audio/aiff AIFF audio aiff,aif,aifc,cdda
image/jpeg2000-image JPEG2000 image jp2
audio/mid MIDI mid,midi,smf,kar
audio/amr AMR audio amr
application/x-rtsp RTSP stream descriptor rtsp,rts
audio/x-aac AAC audio aac,adts
image/tiff TIFF image tif,tiff
image/x-tiff TIFF image tif,tiff
audio/3gpp 3GPP media 3gp,3gpp
audio/aac AAC audio aac,adts
video/avi Video For Windows (AVI) avi,vfw
audio/vnd.qcelp QUALCOMM PureVoice audio qcp,qcp
audio/x-ac3 AC3 audio ac3
video/mp4 MPEG-4 media mp4
image/jpeg2000 JPEG2000 image jp2
Shockwave for Director
Macromedia Shockwave for Director Netscape plug-in, version 10.1.1 — from file “NP-PPC-Dir-Shockwave”.
MIME Type Description Extensions
application/x-director Shockwave Movie dcr,dir,dxr
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.