Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone 11 Pro Insurance Claim- T-Mobile

Txguy82

Txguy82

macrumors 6502
Original poster
Dec 31, 2016
293
191
I dropped my iPhone 11 Pro and the back fully shattered, so I am getting a replacement in the new few days. Are the replacements a refurbished model or new? I haven’t filed a claim in a very very long time. I asked the rep yesterday and they couldn’t answer the questions

I’m guess refurbished but wanted to see what you guys came across on carrier claims
 
T-Mobile uses Assurant and Asurion as insurance providers.

I don't think they give Apple certified refurbished because those are only available to Apple themselves.
 
Txguy82 said:
I’m guess refurbished but wanted to see what you guys came across on carrier claims
Click to expand...
It'll be something Asurion went over with a damp rag before throwing in a box. Unless you actually bought AC+ when you bought the phone?
 
Ok just wanted an idea. I plan swapping out the device on my JOD plan after a month or so. Not sure yet but I’ll see how it works
 
Did you do a claim with Apple or T-Mobile? From what I understand, if someone trades in a device that’s in great condition (11 pro in your instance), it is checked over by T-Mobile and resent out as a phone claim device. That’s what I was told by a store rep when I traded in a pristine condition X. She specifically told me my trade in was being categorized as a device that would get sent to someone else as an insurance replacement.
 
JPack said:
T-Mobile uses Assurant and Asurion as insurance providers.

I don't think they give Apple certified refurbished because those are only available to Apple themselves.
Click to expand...
posguy99 said:
It'll be something Asurion went over with a damp rag before throwing in a box. Unless you actually bought AC+ when you bought the phone?
Click to expand...
My understanding is that recently (within the last year or so), both T-Mobile and Sprint (which is merged now with T-Mobile) began offering AppleCare+ themselves. I've been informed that the carrier service stores are trained as Apple techs and are expected to provide the same level of service you'd find at an Apple store and if they can't fix a device they send it to Apple.

Presumably, if all you bought was insurance and not AC+ (either through your carrier or Apple), then yeah, it'd be Assurant. But the idea here for AC+ through the carriers is to provide that Apple level of service to customers who do not live close to an Apple store.

Take that as you will, just passing along what I've been told.
 
dooku77 said:
Did you do a claim with Apple or T-Mobile? From what I understand, if someone trades in a device that’s in great condition (11 pro in your instance), it is checked over by T-Mobile and resent out as a phone claim device. That’s what I was told by a store rep when I traded in a pristine condition X. She specifically told me my trade in was being categorized as a device that would get sent to someone else as an insurance replacement.
Click to expand...

T-Mobile. I got the Ins through my carrier since I didn’t get it in time with Apple.
 
  • Like
Reactions: dooku77
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back