Just bought a MacBook Air M1 and decided to trade in my 2015 MacBook Pro - the battery was only lasting about 2 hours so I knew it wasn't great, but I couldn't see any signs of warping so I went ahead with the trade-in. They were offering £310 which I thought was reasonable. Anyway, just got a call from Apple guy who said, we've checked it and the battery is swollen - the new trade in value is zero!! Did I want to accept that - well clearly, no so I asked him to return it to me. I asked how much a replacement battery was and was told he didn't know. I then asked why the value was zero - he said that typically swollen battery = machine doesn't work. I told him it was working perfectly fine when I sent it to them, just that the battery only lasted 2 hours. He then said he would check back with his colleagues and see what they could do.
To say the least, I didn't hold out much hope, but literally 10 minutes after getting off the phone, I get an email saying that the value has changed but they cannot send it back to me due to government restrictions, so they'll give me the full £310!!
Great outcome as far as I'm concerned, but what if I had just accepted the 'its worth nothing' mantra and let them just keep it and recycle it...??
To say the least, I didn't hold out much hope, but literally 10 minutes after getting off the phone, I get an email saying that the value has changed but they cannot send it back to me due to government restrictions, so they'll give me the full £310!!
Great outcome as far as I'm concerned, but what if I had just accepted the 'its worth nothing' mantra and let them just keep it and recycle it...??
