My 2008 iMac desktop, with Firefox 78.3.1, wired Ethernet connection to AT&T -- the connection drops several times a day, for ten or fifteen minutes perhaps. Might it be my modem, or is this normal?
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Internet connection dropping
- Thread starter Tagletigre
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It's not "normal".
But it might not be anything wrong with the iMac itself.
Do you get only internet from AT&T?
Or is it a "uverse" type setup where you get tv, too? (and perhaps phone)
When the connection goes down, have you tried powering off/on the modem/router?
But it might not be anything wrong with the iMac itself.
Do you get only internet from AT&T?
Or is it a "uverse" type setup where you get tv, too? (and perhaps phone)
When the connection goes down, have you tried powering off/on the modem/router?
The AT&T line comes in the house and splits, one line to the phone, one Ethernet line to the modem.
I will try the powering off-on.
The modem, Westell, provided by AT&T, says it was made in 2010, but I've only had it about 5 years.
I dont know what kind of speed it gets, and dont know how to find out. Nor whether the firmware has bee updated, supported. As you can see, I'm fairly computer-illiterate.
I will try the powering off-on.
The modem, Westell, provided by AT&T, says it was made in 2010, but I've only had it about 5 years.
I dont know what kind of speed it gets, and dont know how to find out. Nor whether the firmware has bee updated, supported. As you can see, I'm fairly computer-illiterate.
You need to contact AT&T customer support and request an updated modem. They now should have and use combo modem-routers. That modem is out of date and probably failing which is why your connection is up and down.