Internet issues

[Trilback]

I am new to the Mac OS/Mac world. I recently bought my first Mac a few weeks ago I was a PC guy for a long time and currently, a PC tech had my day job and have been a PC tech for 11 years. Yesterday I was getting ready for a KDJ gig and noticed I had a Mac OS Update which I ran and had no problems. I did notice when I got to the restaurant that I could not get on the internet. I figured it was the place I was at because they have had internet issues before. My friend had gotten there a bit later after I had my dinner and was setting up for my gig. We did notice on his Windows laptop that the internet was working so I tried mine again and still did not work. I did tell my friend that I would try when I get home and see. When I got home it worked fine so I figured a shutdown fixed it. So the next day I took it with me when I went out to see if I was still having the issue. I noticed when I was out and about that my phone could connect to the guest wifi and have no problems that when I tried my Mac I still had issues. I did notice that last night when I booted to safe mode I still had an issue but when I was in recovery mode and tried to run a ping test I was about to ping google. I am going to run a test Sunday after I go out this morning to see if its a profile specific issue or not.


Any ideas guys? I am nob at Mac/MacOS but still learning

 

[Howard2k]

It's pretty much impossible to say what caused the issues at that point. Is it working now?

If you option-click the wifi icon in the task bar you'll get extended information on your wifi connection, which is the best place to start when you're having an issue.

You can then verify whether you have basic connectivity, can ping by ip, can ping by name, etc.

 

[ApfelKuchen]

Safe Mode is not likely to resolve a Wi-Fi issue. You could try either Guest User or create a new admin user account to see if it’s specific to the current user account. The fact that thing seem to work OK in Recovery tells me it’s likely to be user configuration-related (Recovery uses its own Wi-Fi configuration).

Go into Network Preferences > Advanced... > Proxies and see if SOCKS has been selected. If it is, try to de-select. There have been some adware payloads that have enabled SOCKS. Sometimes de-selecting is all you need to do, sometimes not. If SOCKS returns after being de-selected, check System Preferences and see if there’s a Profiles preference. That preference is only present if a profile has been installed, so if there’s an unexpected profile installed, you’ll probably want to remove it.

If you do find this, I’d suggest running Malwarebytes - you may have picked up some other grunge as well.