iPad 2 light leak and dust under screen return

[brisweeney]

Hi all,

Purchased 2 iPads on European launch day, both black 16 wifi's. Mine has a small piece of dust, or dirt underneath the screen, which is very noticeable when viewing something on a White back ground, I still find myself trying to brush it away! My girlfriends device has some pretty big light leaks rights across the bottom of the screen.

I want to get your opinions on returns, the store we bought it from was an apple concession store within a tech supermarket store, they have no stock, and aren't expecting any for another 3-4 weeks. So, is it best to contact apple and raise the issue with them, send the devices away and get refurb units, that could still be bad, or wait a few weeks and try to get a new device from the store we bought it from. Or will the elapsed time give problems.

Any advice and thoughts are appreciated!

 

[MrMac'n'Cheese]

Hi all,

Purchased 2 iPads on European launch day, both black 16 wifi's. Mine has a small piece of dust, or dirt underneath the screen, which is very noticeable when viewing something on a White back ground, I still find myself trying to brush it away! My girlfriends device has some pretty big light leaks rights across the bottom of the screen.

I want to get your opinions on returns, the store we bought it from was an apple concession store within a tech supermarket store, they have no stock, and aren't expecting any for another 3-4 weeks. So, is it best to contact apple and raise the issue with them, send the devices away and get refurb units, that could still be bad, or wait a few weeks and try to get a new device from the store we bought it from. Or will the elapsed time give problems.

Any advice and thoughts are appreciated!

If the Apple Store brick and mortar is out of your reach, call Applecare, get a case going, and have them swap/replace them, that dust maybe dead pixels!