i got a used iPad as an extra present yesterday, which seemed to work fine at first, but after about half an hour it froze and the connect to iTunes message appeared. Once connected to iTunes, it synced the iPad and did nothing else. The iPad seemed to work again for a while, then the connect to iTunes message appeared again, once connected iTunes indicates that it is in recovery mode but restoring the iPad always fails with errors: 9, 14, 3196, 4013, 4014. I've tried it with different usb cables and on three different computers, all with the latest updates installed and all security software disabled. The iPad was running iOS 8.01 (not the latest 8.02). Any help would be very greatly appreciated! #
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPad 2 stuck in recovery mode
- Thread starter Williamr8
- Start date
- Sort by reaction score
try cleaning the dock port with a brush like a make up brush that won't leave lint behind ???
if the iPad won't come back in DFU mode, using 3 computers and different cables, then i don't know what to do , except ask a genius at the apple store to help you
i recently found this out. when you buy a used iPad, you get 90 days of free telephone support. call them up at 1-800-APL-CARE and ask for help
if going to the genius bar, schedule an appointment. you can schedule an appointment online or use the apple store app
if you call apple care and they say that i am mistaken the cost of the call will be $29, tell them " I request an exemption, i recently installed iOS 8"
i hope it doesn't need to be repaired. the out of warranty repair cost for an iPad 2 is $249
http://www.imore.com/tip-put-iphone-ipad-dfu-mode
http://support.apple.com/en-us/HT201263
----------
maybe as a trouble shooting step , go to the apple store and buy the real apple dock cable for $19 to rule out your cables
if the iPad won't come back in DFU mode, using 3 computers and different cables, then i don't know what to do , except ask a genius at the apple store to help you
i recently found this out. when you buy a used iPad, you get 90 days of free telephone support. call them up at 1-800-APL-CARE and ask for help
if going to the genius bar, schedule an appointment. you can schedule an appointment online or use the apple store app
if you call apple care and they say that i am mistaken the cost of the call will be $29, tell them " I request an exemption, i recently installed iOS 8"
i hope it doesn't need to be repaired. the out of warranty repair cost for an iPad 2 is $249
http://www.imore.com/tip-put-iphone-ipad-dfu-mode
http://support.apple.com/en-us/HT201263
----------
maybe as a trouble shooting step , go to the apple store and buy the real apple dock cable for $19 to rule out your cables
Last edited:
Every time I try it now I consistently get the 4014 error, the iPad screen does not display anything anymore, I will have to wait until the new year before I can get to the local apple repair specialist. Any other tips? does the ipad still charge when in recovery / DFU mode? just trying to figure out why it no longer does anything!...
P.S. thanks for the reply! I appreciate it
P.S. thanks for the reply! I appreciate it
Every time I try it now I consistently get the 4014 error, the iPad screen does not display anything anymore, I will have to wait until the new year before I can get to the local apple repair specialist. Any other tips? does the ipad still charge when in recovery / DFU mode? just trying to figure out why it no longer does anything!...
P.S. thanks for the reply! I appreciate it
yeah keep it turned off and plugged into the iPad charger it came with so it will charge.
the 4014 error implies that your usb cable or usb ports are shot
i read somewhere that someone on youtube was having a problem with a 4014 error simply because his device wasn't using real apple parts ( like the lcd screen ) and when he disconnected the lcd screen, it fixed the 4014 error
video
https://www.youtube.com/watch?v=hrYG12jY5T8
a common question when it comes to 4014 error is asking you if you replaced any parts on the iPhone/ipad
check your hosts file
https://decoding.wordpress.com/2009/04/06/how-to-edit-the-hosts-file-in-mac-os-x-leopard/
make sure the hosts file hasn't been edited, make sure it doesn't have anything in there pointing gs.apple.com to some other ip address. if you see gs.apple.com in hosts, delete the entry
try creating a new user account on your mac with ADMIJN and see if that fixes it
Last edited: