iPad Pro 12.9” battery replacement

Discussion in 'iPad' started by nigels0, May 24, 2018.

  1. nigels0 macrumors member

    Joined:
    Feb 23, 2008
    #1
    i booked an appointment to have my iPad Pro battery replaced as it is a couple of years old and i’m down to about 6 hours (where I used to get about 11). Travelled an hour to the Apple store only to be told that they won’t change the battery as the battery charge was at 85%. If I wanted them to change it, I would have to pay full price for a new one!

    Rather annoying as there is nothing on their site telling me this - that I could see, and wasting a couple of hours of my time for nothing.

    Quite pissed off as I either have to buy a new one (which I really don’t need) or wait a few months for the battery to deplete - and I really don’t know when that will happen. Could be 6 months, could be 1 week - who knows.

    Anyhow. Just pissed off with Apple support and their inflexible ‘policies’ I was happy to pay for the battery replacement as advertised on their site.
     
  2. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #2
    Which Apple Store was this? How many cycles do you have on your iPad? How many years old is it%.
    --- Post Merged, May 24, 2018 ---
    By the way, if you’re getting 6 hrs with 85%, you’ll probably get 7-7.5 hrs with a new battery. You won’t get 11 hrs again.
     
  3. BLBL macrumors 6502a

    Joined:
    Apr 11, 2018
    #3
    I have a feeling that battery capacity percentage and running time don't go hand in hand. For example in my old iPad Air battery capacity was dropped after many years to around 94-95% but running time did drop hours and the same thing I have noticed with many devices. That's why I personally have no tolerance to battery wear on brand new gear or if it already occurs within first weeks or so.
     
  4. muzzy996 macrumors 6502

    Joined:
    Feb 16, 2018
    #4
    What percentage did they tell you that your iPad battery needs to be below before qualifying for replacement?

    Their site does say that the batteries are designed for 80% at 1000 cycles.

    https://www.apple.com/batteries/service-and-recycling/

    Clicking the battery service link under iPads and scrolling down reveals similar info referring to an 80% cutoff. Just curious if the store is being consistent with the stated policy.
     
  5. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #5
    That’s because you upgrade the running iOS.

    You’ll have reduced hours even with a brand new device if it isn’t runn8ng the first iOS that generation of device shipped with.
     
  6. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #6
    You keep spreading this myth. This can’t be proven unanimously.
     
  7. nigels0 thread starter macrumors member

    Joined:
    Feb 23, 2008
    #7
    It was about 450 cycles and they said they’d only change it once it got below 80%. The iPad is about a couple of years old.

    There doesn’t seem to be any mention of a policy whereby they would not change the battery unless it was below 80% I can find..
     
  8. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #8
    It can. Want a wager?

    Go buy a new iPhone 6s Plus.

    On iOS 9 it used to get 11-12 hours of battery life.

    I challenge you to get more than 8 hours with a brand new piece on iOS 11.3.
     
  9. ericwn macrumors 68030

    Joined:
    Apr 24, 2016
    #9
    The theory that any update reduces battery life is hard to prove, to say the least - and generalisations like this seem a bit too simplistic without more than a few anecdotes to back it up.
     
  10. ericwn macrumors 68030

    Joined:
    Apr 24, 2016
    #10
    Can you please provide some relevant data for the device in question? Seems pointless to try to make a point for a tablet based on performance of a phone
     
  11. BLBL macrumors 6502a

    Joined:
    Apr 11, 2018
    #11
    I have heard that excuse (too) many times before and I believe it as much I do believe in tooth fairy.
    I have also witnessed this (battery capacity vs actual running time not going hand in hand) happening in other than IOS devices. That's why I simply won't tolerate fresh machines to have any battery wear. Sure they may last warranty period but after that your are f***ed.
     
  12. nigels0 thread starter macrumors member

    Joined:
    Feb 23, 2008
  13. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #13
    I have actually used an iPhone 6 until last year and the battery life only seem to have degraded towards the end, which could possibly be down to battery wear throughout the last 3 years. You can’t just make blanket statements like that without any evidence.
     
  14. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #14
    Why don’t you try what I told you? I’ve tried the same with devices with 95%+ health and got the same results I’ve shared with you. Every single time. Across multiple devices.
    --- Post Merged, May 24, 2018 ---
    I’ve witnessed what I’ve shared with:

    One iPhone 5s
    2-3 iPhone SE
    2 iPhone 7
    4 iPad Pro 10.5
    MBA 11 Early 2014

    Even if health is nearly perfect, software upgrades ruin the battery.
     
  15. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #15
    Yeah, I’m not really going to buy a new “old” device over a disagreement on an Internet forum. I’ve been using Apple products since over 15 years and categorically such claims can’t be proven.

    If you can show me any official statistics then I’ll take your word for it. The burden of proof is always on the person who makes an outlandish claim, not the person who contests it.
     
  16. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #16
    It’s your problem if you don’t believe it.

    Use whatever phone you have now. Swap for a fresh battery after 1-2 yrs. You won’t have the same battery even then.
     
  17. BLBL macrumors 6502a

    Joined:
    Apr 11, 2018
    #17
    I'd say that proves even more what I said - battery capacity does not go hand in hand with actual running times.
    Even small percentage loss may cause huge difference.
     
  18. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #18
    I’ve actually tried this with my iPhone 6 and it went back to exactly how it was before. Seriously, I think it’s you, not the devices. Having said that, I’m not calling you a liar, but I’m saying this is not a norm, if that has really happened to you with all of those devices then that’s just really bad luck on your part.
     
  19. nigels0 thread starter macrumors member

    Joined:
    Feb 23, 2008
    #19
    Oh well, another hijaaked thread. Thanks guys....
     
  20. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #20
    Coming back to the original topic. That’s normal for Apple to refuse discounted repair if your battery health hasn’t gone below 80%.
     
  21. ActionableMango macrumors G3

    ActionableMango

    Joined:
    Sep 21, 2010
    #21
    I honestly don't understand this policy. Refusing a service that the customer is willing to pay for means that Apple is (A) making a customer unhappy, and (B) turning away money.

    I really wonder what the point is. Replacement battery shortage? Labor shortage? I have heard of Genius Bars with very long wait times and no available appointments.
     
  22. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #22
    Too much investment for minimal to no return.
     
  23. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #23
    Do not think the OP was asking for a discount and was willing to pay for it.
     
  24. kristalsoldier macrumors 6502

    kristalsoldier

    Joined:
    Aug 10, 2013
    #24
    Why?
     
  25. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #25
    Simple math. My iPad Pro was at 87% getting up to 7 hrs. Now I got a new one. Gets like 8 hrs.
     

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30 May 24, 2018