i booked an appointment to have my iPad Pro battery replaced as it is a couple of years old and i’m down to about 6 hours (where I used to get about 11). Travelled an hour to the Apple store only to be told that they won’t change the battery as the battery charge was at 85%. If I wanted them to change it, I would have to pay full price for a new one! Rather annoying as there is nothing on their site telling me this - that I could see, and wasting a couple of hours of my time for nothing. Quite pissed off as I either have to buy a new one (which I really don’t need) or wait a few months for the battery to deplete - and I really don’t know when that will happen. Could be 6 months, could be 1 week - who knows. Anyhow. Just pissed off with Apple support and their inflexible ‘policies’ I was happy to pay for the battery replacement as advertised on their site.